Zhiyi Liu
Markham,ON
Summary
Innovative and goal-oriented Management professional committed to Customer Relationship Marketing and sales. Dedicated team player skilled at mediation and conflict resolution.
Overview
5
5
years of professional experience
Work History
Counter Manager
Nordstrom
11.2022 - 06.2023
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Be responsible for two different brands at the same time and complete the task efficiently.
Department Salesperson
Nordstrom
09.2021 - 11.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- The sixth place of Virtual selling in the store in 2022.
Customer Relationship Manager
Canada China News
01.2020 - 02.2021
- Expand new customers and negotiate cooperative advertising
- Take customers' feedback into account during routine practices
- Managed customer relations on ongoing basis to maximize customer retention.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
Office Administrator
Canada China News
06.2018 - 12.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Education
Bachelor of Economics
Carleton University
Ottawa, ON12.2020
Skills
- Familiar with basic office software
- Strong teamwork and communication skills
- Certain painting and design foundation
- Patient in communication, self-motivated and responsible
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Counter Manager
Nordstrom
11.2022 - 06.2023
Department Salesperson
Nordstrom
09.2021 - 11.2022
Customer Relationship Manager
Canada China News
01.2020 - 02.2021
Office Administrator
Canada China News
06.2018 - 12.2019
Bachelor of Economics
Carleton University
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