Zhina Varzandeh
Toronto,ON
Summary
Confident Associate Client Executive possessing strong work ethic and excellent business sense. Bringing 4-year background customizing insurance plans, calculating premiums and interviewing potential clients to obtain data about financial resources. Commended for planning and leading over thousands of client appointments per year. Client-centered and dedicated to customizing insurance programs to suit individual customer needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Client Executive
Marsh And McLennan
01.2023 - Current
- Develop a deep understanding of the clients’ business, strategic priorities, risk strategies and risk management needs
- Utilize risk expertise and knowledge of industry and markets, review clients’ exposures and loss experience; analyze risks and develop solutions for client’s needs
- Develop and execute a renewal/placement strategy in conjunction with the Placement Specialist, Advisory Leader, and Client Executive
- Work in partnership with Placement Specialists to receive, negotiate and evaluate quotes from carriers and present to clients
- Build and maintain relationships with clients, and serve as their primary contact
- Review policies and endorsements, and initiate draft recommendations for corrections or enhancements to coverage
- Work with Client Executive to determine the impact of solutions and articulate value to client
- Create and present renewal proposals to existing clients and participate in presentations to prospective clients
- Contribute to retention through high quality and timely service
Senior Client Representative
Marsh And McLennan
05.2021 - 01.2023
- Manage and process transactions including issuance of Auto ID Cards, Certificates of Insurance, Invoicing, accounting discrepancies, receivables, including sending documentation to appropriate parties
- Process new business / renewal applications and submissions accurately and in a timely manner, in accordance with carrier guidelines and our professional standards
- Work with colleagues across functions and our leadership team to identify and propose continuous improvement opportunities with the goal of streamlining processes, gaining efficiencies and improving customer experience
- Analyze existing coverages, determine client specific needs, counsel client and recommend coverages accordingly, identify cross sell opportunities
Advisor/Underwriting SME
TD Insurance
03.2019 - 04.2021
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Provided coverage option information to assist clients in protecting assets
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Upsold additional products and services after identifying customer needs and requirements.
- Maintained high standards of customer service by building relationships with clients.
Store Manager
Bell Canada
04.2018 - 04.2019
- Created work schedules according to sales volume and number of employees.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Analyzed and interpreted store trends with Bell Mobility Software to facilitate planning.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Night Receiving Associate
Loblaws
12.2012 - 04.2019
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Changed sales floor signs to show current pricing and support product promotions.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Education
Bachelor of Arts - Women's And Gender Studies
University Of Toronto Scarborough
Scarborough, OntarioChartered Insurance Professional (In Progress)
Insurance Institute of Canada
Toronto, On08.2020
Registered Insurance Brokers of Ontario
Insurance Institute of Canada
Toronto, On04.2019
Skills
- Commercial insurance
- Underwriting and adjustments
- Quotes and sales
- Claims reporting systems
- Policy renewals
- Account management
- Critical thinking
- Proficient in Kurdish and Farsi, partially in French
- Microsoft Windows and Apple literate
Certification
- OTL (2020 - Present)
- RIBO (2019 - 2020)
Accomplishments
- Employee Of The Month - March 2021
Timeline
Associate Client Executive
Marsh And McLennan
01.2023 - Current
Senior Client Representative
Marsh And McLennan
05.2021 - 01.2023
Advisor/Underwriting SME
TD Insurance
03.2019 - 04.2021
Store Manager
Bell Canada
04.2018 - 04.2019
Night Receiving Associate
Loblaws
12.2012 - 04.2019
Bachelor of Arts - Women's And Gender Studies
University Of Toronto Scarborough
Chartered Insurance Professional (In Progress)
Insurance Institute of Canada
Registered Insurance Brokers of Ontario
Insurance Institute of Canada
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