Zhila Changshiri
Vancouver,BC
Summary
Friendly, fashion-savvy retail professional with over half decade of experience delivering exceptional client experiences in both luxury and high-volume retail environments. Known for a warm, personalized approach to customer service, a strong eye for style, and a proven ability to thrive in fast-paced settings. With a background that spans international fashion retail (Pierre Cardin, Tehran) to dynamic Canadian storefronts (Skechers, Vancouver), brings a unique, multicultural perspective and a passion for helping clients look and feel their best. Multilingual, detail-oriented, and deeply committed to quality, she is ready to bring her energy and expertise to Aritzia’s Everyday Luxury experience.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Sales Associate
Sketchers
Vancouver, British Columbia
03.2022 - 02.202
- Assisted customers with selecting footwear that matched both comfort and style preferences.
- Maintained an organized, visually appealing sales floor and restocked merchandise efficiently.
- Operated POS systems to process purchases, returns, and exchanges with accuracy.
- Recognized for attention to detail and ability to multitask during busy hours.
- Brought a positive attitude and team spirit to every shift, ensuring a smooth client experience.
Retail Associate
Pierre Cardin
Tabriz, Azarbayjane Shargi
05.2018 - 06.2021
- Delivered personalized fashion advice in a luxury retail setting, enhancing client satisfaction.
- Supported daily store operations including fitting room service, product displays, and inventory.
- Known for a keen eye for detail in merchandising and presentation.
- Fostered strong relationships with clients by listening to their needs and sharing product knowledge.
- Passionate about fashion and consistently stayed up to date with seasonal trends and styling.
Education
Bachelor of Arts - English Education
University of Tabriz
Iran 09.1988 - 06.2002
Skills
Exceptional Client Experience
Retail Excellence Under Pressure
Impeccable Attention to Detail
Passion for Style & Fashion
Team-Oriented Mindset
Adaptable and Eager to Learn
Accomplishments
- Known for impeccable product knowledge and styling recommendations that regularly led to upselling and increased average purchase value.
- Recognized by store management for maintaining high customer satisfaction scores and fostering client loyalty.
- Selected to support VIP events and product launches due to reliability, style presentation, and client rapport.
Timeline
Sales Associate
Sketchers
03.2022 - 02.202
Retail Associate
Pierre Cardin
05.2018 - 06.2021
Bachelor of Arts - English Education
University of Tabriz
09.1988 - 06.2002