Zhijian Xing
Los Angeles
Summary
Service-oriented attitude focused on delivering exceptional customer experiences to drive consistent growth.
Overview
1
1
year of professional experience
Work History
General Manager
Chatterbox Cafe
Beijing
10.2023 - 02.2025
- Managed daily operations to ensure smooth cafe functionality.
- Oversaw inventory management and supply ordering processes.
- Developed staff schedules to optimize coverage during peak hours.
- Implemented promotional strategies to enhance customer engagement.
- Conducted team meetings to address concerns and share updates.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Education
Bachelor of Arts - Communication
University of Southern California
Los Angeles05-2029
High School Diploma -
British School of Beijing
Beijing05-2025
Skills
- Verbal and written communication
- Public speaking
- Customer service
- Team leadership
- Employee training
Languages
English
Native/ Bilingual
Mandarin
Native/ Bilingual
Japanese
Limited
Timeline
General Manager
Chatterbox Cafe
10.2023 - 02.2025
Bachelor of Arts - Communication
University of Southern California
High School Diploma -
British School of Beijing