Zhiheng (Jane) Zhou
Toronto,ON
Summary
Hospitality professional with strong background in providing high-quality service in busy restaurant settings. Developed excellent communication and multitasking skills in fast-paced, customer-focused environment. Known for enhancing guest experiences and contributing to smooth operations. Focuses on teamwork and consistently meets changing demands with reliability and flexibility. Proficient in customer interaction, order accuracy, and maintaining clean environment.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Hotopia Sichuan Cuisine
06.2019 - 02.2020
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Thai Express
02.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Master of Arts - Communications
Toronto Metropolitan University
Downtown Toronto06-2025
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Teamwork and collaboration
- Problem-solving skills
- Cash handling accuracy
- Customer needs assessment
Languages
English
Full Professional
Mandarin
Native or Bilingual
Timeline
Wait Staff Member
Hotopia Sichuan Cuisine
06.2019 - 02.2020
Cashier
Thai Express
02.2017 - 06.2018
Master of Arts - Communications
Toronto Metropolitan University
Similar Profiles
Ying GuoYing Guo
Server at The Red Sichuan CuisineServer at The Red Sichuan Cuisine
Sam HarcourtSam Harcourt
Sever/Restaurant Waiter at Dan Dan Taiwanese and Sichuan CuisineSever/Restaurant Waiter at Dan Dan Taiwanese and Sichuan Cuisine
Mingrui LiMingrui Li
Cashier Manager at HotopiaCashier Manager at Hotopia