Zhifan Zeng
Richmond,Canada
Summary
Hardworking Aviation Screening Manager with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Allied Universal Security Services
Richmond, BC
11.2023 - Current
- Organized workshops or seminars about new SOBs and SOPs for internal staff members.
- Monitored team performance, identified areas for improvement, and provided feedback and coaching.
- Created reports on incidents or events, such as emergency code-calls and infiltration tests.
- Managed service delivery expectations.
- Patrolled assigned areas to oversight screening procedures and verify test logs.
- Managed breaks for over 30 Screening Officers during 10-hours shift.
Aviation Screening Officer
Allied Universal Securities Services
Richmond, BC
08.2022 - 11.2023
- Communicated with other departments and coordinated responses to suspicious activities.
- Performed comprehensive searches of people and property to identify controlled substances or contraband.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Assisted passengers with disabilities in walking through screening checkpoints.
Store Manager/Associate(On-site/Remote)
Phoenix Tactical Ltd.
Richmond, BC
09.2016 - 03.2022
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Maintained files with contracts, agreements and work orders in client-specific platforms.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Laboratory Analyst
ALS Geochemstry
North Vancouver, BC
04.2021 - 08.2021
- Collected, labeled and stored lab samples according to laboratory specifications.
- Spearheaded routine maintenance on laboratory instruments, driving accurate results.
- Picked and delivered consumables and raw material requests to support lab and manufacturing functions.
- Monitored and tracked samples using LIMS, notifying supervisors and clients of missing samples or database errors.
- Prepared soil, rock, tissue and paint samples for digestion using ICP-OES, ICP-MS and Flame-AA techniques.
- Performed data entry tasks and utilized statistical analysis programs to find data trends.
- Recorded, reported and posted sample results in company software.
Senior Laboratory Technician
CARO Analytical Services
Richmond, BC
07.2019 - 04.2021
- Used pipettes and liquid handling equipment to process into finished goods.
- Communicated with partners to properly receive bulk inventory and deliveries.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Tested treated waste to verify readiness for facility.
- Utilized LIMS to prepare concise technical reports.
- Trained laboratory employees in procedures and assigned tasks.
- Evaluated samples and determined appropriate tests.
- Placed orders for laboratory supplies, equipment or chemicals in keeping with laboratory needs or standard schedule for replacement of perishable inventory.
- Performed quality control tests.
Associate
Walmart Lougheed Center
Burnaby, BC
01.2014 - 01.2015
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Education
Bachelor of Science -
Simon Fraser University
Burnaby, BC08.2019
High School Diploma -
École Handsworth Secondary
North Vancouver, BC08.2013
Skills
- Microsoft Office
- Supervision & leadership
- Critical thinking
- Active listening
- Organizational skills
- Training & development
- Troubleshooting
- Friendly, positive attitude
- Data entry documentation
- Meeting planning
- Sensitive material handling
- Report analysis
- Quantitative and qualitative analysis
- Customer Support
- Safety regulations
- Report generation
- Hazardous Items Understanding
- Standard First Aid CPR-C & AED Certified
- PAL holder
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Certification
- Licensed CPR-C&AED - 2022
Volunteer Experience
- City Center Community Center-Richmond: Volunteer for Senior Programs
2021 JUL - Present
-Set up tables and chairs and unloaded necessary equipment to prepare for
events.
-Assisted with facilities maintenance, basic cleaning and trash removal.
-Interacted closely with practitioners, nurses and patients and used effective
interpersonal, active listening and communication skills.
-Led patients to exam rooms, answered general questions and prepared
patients for physician by explaining process.
-Prepared treatment rooms for patients by cleaning surfaces and restocking
supplies.
-Adjusted or modified equipment to enhance equipment performance or to
respond to customer requests.
Timeline
Service Delivery Manager
Allied Universal Security Services
11.2023 - Current
Aviation Screening Officer
Allied Universal Securities Services
08.2022 - 11.2023
Laboratory Analyst
ALS Geochemstry
04.2021 - 08.2021
Senior Laboratory Technician
CARO Analytical Services
07.2019 - 04.2021
Store Manager/Associate(On-site/Remote)
Phoenix Tactical Ltd.
09.2016 - 03.2022
Associate
Walmart Lougheed Center
01.2014 - 01.2015
Bachelor of Science -
Simon Fraser University
High School Diploma -
École Handsworth Secondary
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