ZhiChun(Angela) Lu

• Served as main point of contact for 100+ clients and customers via phone, email and in-person to ensure all inquiries are appropriately addressed

• Conducted client outreach and advertisement for Lombard open house to connect with 300+ community partners across the GTA

• Maintained and updated customer databases for Google and social media leads, ensuring accurate and timely data entry Customer Experience Ambassador: 2018 – 2019 Best Buy

• Three-time Net Promoter Score Champion reflecting largest number (33) of monthly positive customer reviews

• Sorted, accepted, and inventoried products for up to of 500 individual orders per day

• Worked both as an individual and with a team to fulfill pending tasks prior to their respective deadlines

• Practiced asset management by generating and verifying inventory numbers throughout the year, as well as for annual full count

• Served as primary point of contact for clients both in store and over the phone

• Consistently practiced professional customer service to all customers

• Provided direction and training to new staff

• Utilized trilingual fluency to assist customers in English and Mandarin

• Assisted in applying makeup for various events, enhancing clients' appearance and confidence.
• Learned to utilize professional makeup tools and products effectively for diverse skin types.
• Supported team in maintaining a clean and organized workspace, ensuring readiness for client appointments.
• Adapted quickly to different client needs and preferences while providing excellent customer service.
• Participated in product demonstrations, educating clients about makeup application and skincare routines.
• Gained knowledge of safety protocols and hygiene practices essential in makeup application processes.
• Managed tight deadlines while maintaining consistent quality across multiple characters'' makeup applications.
• Exhibited versatility in different makeup styles, ranging from natural beauty looks to intricate special effects applications, showcasing a broad range of skills.
• Fostered positive relationships with cast members, earning trust as an essential component during long hours spent together in the makeup chair.
• Streamlined makeup kit inventory management, ensuring timely replenishment of supplies and maintaining a well-organized workspace.