ZhiCheng Zhen
EL Cerrito
Summary
● Purchased a new 2019 Mercedes Benz E-300 sedan to do luxury rides for clients in San Francisco.
● Provided top customer service and ensured riders had a pleasant trip.
● Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
● Followed all relevant traffic laws and safety regulations.
● Completed over 6,500 successful rides with no traffic tickets or accidents.
● Detail the vehicle when clients make a mess or vomit.
● Assisted elderly passengers with entering and exiting vehicles safely.
● Successfully returned more than 30 lost iPhones and other belongings to clients.
● Studying Business Administration at Arizona State University with Uber's 100% full tuition coverage.
Overview
8
8
years of professional experience
Work History
Luxury Black Car Driver
Uber
09.2018 - Current
- Purchased a new 2019 Mercedes E 300 sedan to complete luxury rides for client in San Francisco.
- Provided top customer service and ensured riders had a pleasant trip.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Followed all relevant traffic laws and safety regulations.
- Completed over 5,300 successful rides with no accidents.
- Detail the vehicle when clients make a mess or vomit.
- Assisted elderly passengers with entering and exiting vehicles safely.
- Successfully returned more than 30 lost iPhones and other belongings to clients.
- Studying Business Administration at Arizona State University with Uber's 100% full tuition coverage.
Rental Sales Agent
Fox Rent A Car
08.2018 - 03.2020
- Qualified and processed customer's rentals with accuracy, efficiency, and attention to detail.
- Offered optional coverage products, vehicle upgrades, prepaid gas option and other services to each customer, 100% of the time.
- Use company approved service-based sales process/dialogue with integrity and professionalism.
- Use sales techniques such as building rapport through open-ended questions, top-down sell, emphasizing features and benefits and overcoming objections.
- Be patience and understanding throughout rental experience
- Acknowledging customers in line, smiling, eye contact, using the customers name and maintaining composure in difficult situations.
- Cleaned 10 vehicles an hour for upcoming reservations.
- Review rental contract with all customers to ensure understanding of rates, optional charges, and services.
- Meet or exceed Monthly Sales Performance Standards.
Delivery Driver
Washio
06.2015 - 09.2016
- Loaded and unloaded 20 deliveries per shift.
- Verified each delivery with management before delivering to customers. Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed on-time deliveries by choosing the best and most efficient routes
- Maintain a positive attitude Greeted customers when arriving Politely assisted customers in person.
Education
Second Year, Still Taking Classes. - Business Administration
Arizona State University
Tempe, AZ06.2025
Skills
- Excellent Customer Service
- Strong Desktop Computer knowledge
- Safe Driver
- Types 64 Words Per Minute
- Shopify Knowledge
- Zendesk Knowledge
- Quick learner
- Excellent multitasking and prioritization
Languages
English
Native or Bilingual
Chinese (Cantonese)
Full Professional
Timeline
Luxury Black Car Driver
Uber
09.2018 - Current
Rental Sales Agent
Fox Rent A Car
08.2018 - 03.2020
Delivery Driver
Washio
06.2015 - 09.2016
Second Year, Still Taking Classes. - Business Administration
Arizona State University
Similar Profiles
Kenya L. LevelKenya L. Level
Uber Driver at UberUber Driver at Uber
Sonya R. HartSonya R. Hart
Medical Driver (Supplemental Part Time) at UberMedical Driver (Supplemental Part Time) at Uber
Melvis BeaumontMelvis Beaumont
Rideshare Driver at UberRideshare Driver at Uber