Zhibley Escalante
Fresno
Summary
Dynamic professional with a background in food distribution at Los Estados Foods. Excelled in maintaining food safety compliance and enhancing customer experiences through effective problem-solving and organizational skills. Proven ability to work in team settings, demonstrating attention to detail and a commitment to quality.
Organized and dependable candidate successful at managing multiple priorities and customer service at La Nueva Estrella & Los Cordinados de Nayarit with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with managing front desk and ticketing operations in high-paced environment. Utilizes excellent customer service skills to ensure smooth transactions and positive guest experiences. Knowledge of multitasking and maintaining organized, welcoming environment under pressure.
Overview
11
11
years of professional experience
Work History
Food Distributor
Los Estados Foods
10.2022 - 10.2023
- Inspected products for quality and removed any defective items.
- Loaded and unloaded materials from storage areas as needed.
- Maintained a clean and organized work environment, promoting optimal workflow and minimizing cross-contamination risks.
- Loaded and packed various food products and related merchandise and inspected to confirm packaging quality.
- Counted and recorded finished and rejected packaged items.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
Front Desk Ticket Agent
La Nueva Estrella / Los Cordinados De Nayarit
03.2013 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving problems.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate records of daily transactions, ensuring proper accounting of all sales and refunds.
- Managed multiple phone lines simultaneously while attending to walk-up customers without compromising service quality or speed.
- Enhanced guest experience by offering personalized recommendations based on their preferences and needs.
- Sold, printed, and issued tickets to guests.
- Reviewed tickets, identification, and passports to verify traveler identity.
Education
Pershing High School
855 W. Nielsen Ave. Fresno CA. 93706Skills
- Warehouse operations
- Stock rotation
- Food safety compliance
- Teamwork
- Attention to detail
- Organizational skills
Languages
Bilingual
Timeline
Food Distributor
Los Estados Foods
10.2022 - 10.2023
Front Desk Ticket Agent
La Nueva Estrella / Los Cordinados De Nayarit
03.2013 - 12.2016
Pershing High School
Similar Profiles
Cristal Elsa Reyes CalderónCristal Elsa Reyes Calderón
Especialista en Reclamaciones Federales (SSA) at Embajada de los Estados Unidos en Santo DomingoEspecialista en Reclamaciones Federales (SSA) at Embajada de los Estados Unidos en Santo Domingo
Angel Gabriel Ledesma VeraAngel Gabriel Ledesma Vera
Especialista en producción at Isla de los estadosEspecialista en producción at Isla de los estados
LUZ MARINA MATUTELUZ MARINA MATUTE
Asesora en Fortalecimiento a Sociedad Civil y Derechos Humanos, GESI. at Proyecto Fortalecer Justicia, Derechos Humanos y Seguridad (Unidos por la Justicia), implementado por DAI, con fondos de la Agencia de los Estados Unidos para el Desarrollo Internacional (USAID).Asesora en Fortalecimiento a Sociedad Civil y Derechos Humanos, GESI. at Proyecto Fortalecer Justicia, Derechos Humanos y Seguridad (Unidos por la Justicia), implementado por DAI, con fondos de la Agencia de los Estados Unidos para el Desarrollo Internacional (USAID).
SARTAJ SHOKARSARTAJ SHOKAR
General Manager at Mountain Mike's PizzaGeneral Manager at Mountain Mike's Pizza
Jeno BourneJeno Bourne
Company Commander at MilitaryCompany Commander at Military