Zhenxin Yang
White Rock
Overview
8
8
years of professional experience
Work History
Client Service Manager
Jingdong Logistics - Canada
09.2023 - 03.2024
- Project Management: Served as the main liaison for high-value clients, coordinating complex logistics projects, including container drayage, trans-loading, and deliveries, while maintaining strong client relationships.
- Logistics Coordination: Oversaw daily operations for an average of 30-60 containers shipments per week, including rail pickups, warehouse trans-loads, and last-mile deliveries.
- Issue Resolution: Addressed delivery delays and unexpected charges with carriers and customers, minimizing disruptions and ensuring timely resolution.
- Documentation Management: Streamlined the submission of invoices, PODs, and EIRs, verifying all records for accuracy and compliance.
- Customer-Focused Operations: Fielded 30+ daily emails inquiries, maintaining a response rate of less than 12 hours. Collaborated closely with customers to proactively avoid additional costs and charges.
- Collaboration and Process Improvement: Worked closely with dispatch, invoicing, and service teams to enhance operational efficiency and streamline recurring shipments.
Event Planer
QQ Music
02.2023 - 03.2023
- Product Analysis: Conducted in-depth analysis of QQ Music's core functions, user system, product interaction, and revenue models, and compared its strengths and weaknesses with those of NetEase Cloud Music
- Proposed suggestions to address the weakness of low user stickiness and loyalty, such as improving user experience and showing more tolerance for niche music
- User Research: Designed and conducted surveys to collect data from 1600 users on their age, daily usage of QQ Music, and other indicators
- Analyzed the data using Excel and created graphs to identify specific results such as 30.83% of users felt there were too many ads, 53.75% were concerned about the cost, and 42.5% felt the UI design was lacking
- Created a PPT user research report to optimize user profiles
- Strategy Analysis: Conducted research on competitor activities such as NetEase Cloud Music, and extracted insights, strategies, and promotion-related content
- Wrote a strategy analysis report
- Event Planning: Planned the 'Goddess Music Prosecutor on March 8th' event to create a festive atmosphere around International Women's Day, and promoted it with a song competition and other activities to attract new users and encourage existing users to spread the word and become paying customers through IP expansion
Event Planning Assistant
Confederation Centre Public Library
09.2016 - 06.2017
- Event Organizing: Participated in the planning and execution of the city-wide 'Black History Month' event, coordinated with all volunteers to ensure smooth and timely completion of key tasks
- Resolved any issues or emergencies that arose during the event
- Event Promotion: Participated in the creation of promotional materials such as posters for the 'Black History Month' event, and assisted with offline promotion efforts
- Organizational Coordination: Coordinated with event organizers to ensure effective planning and execution, assisted in managing other volunteers, and helped ensure the successful completion of the event
Education
Bachelor of Science -
University of Waterloo
Waterloo, ON10-2022
Skills
- Logistics Management
- Customer Relations
- Problem Solving
- Consulting
- Documentation and Compliance
Timeline
Client Service Manager
Jingdong Logistics - Canada
09.2023 - 03.2024
Event Planer
QQ Music
02.2023 - 03.2023
Event Planning Assistant
Confederation Centre Public Library
09.2016 - 06.2017
Bachelor of Science -
University of Waterloo
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