Zhengyuan Si
Winnipeg,MB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gateway Newstands
Winnipeg, MB
08.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Consulting Intern
Grant Thornton
Shanghai, Shanghai
05.2021 - 06.2021
- Collaborated with team members to conduct comprehensive risk assessments for Aviation Fund Ltd., ensuring thorough analysis and identification of potential risks
- Worked closely with clients to understand their specific needs and concerns, providing personalized support and guidance.
- Prepared detailed analytical documentation for client interviews.
Auditing Intern
RSM accounting firm
Hefei, Anhui
03.2021 - 05.2021
- Conducted interviews with clients to gather relevant information for audits.
- Collaborated closely with team members to coordinate the sending of confirmation letters to banks and companies, ensuring alignment between accounts and actual records.
- Engaged in teamwork to create consolidated balance sheets and perform bank reconciliations
Education
Master of Science - Finance
University of Manitoba
Winnipeg, MB10-2022
Bachelor of Science - Accounting
Anhui Normal University
Wuhu, Anhui06-2021
Skills
- Data Entry
- Account Updating
- Complaint Resolution
- Customer Service
- Teamwork
- Time Management
- Microsoft Office Expertise
Certification
- ACCA pass 7 exams
- 5 full driving license
Timeline
Customer Service Representative
Gateway Newstands
08.2022 - Current
Consulting Intern
Grant Thornton
05.2021 - 06.2021
Auditing Intern
RSM accounting firm
03.2021 - 05.2021
Master of Science - Finance
University of Manitoba
Bachelor of Science - Accounting
Anhui Normal University
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