ZHENGYUAN SHI
Montreal
Summary
Diligent Field Service Representative with a solid background in technical support and problem-solving. Adept in technical analysis and hardware troubleshooting, including high-voltage parts and X-ray components. Excelled in reducing downtime through effective remote support and collaboration, significantly enhancing field engineer efficiency. Proficient in JAVA, C++, electronic schematics analysis, and team cooperation, demonstrating a strong combination of technical and interpersonal skills. Successfully resolved complex issues and improved system performance. Demonstrated analytical skills and effective communication to ensure user satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CT Region Support Engineer
GE Healthcare China
08.2007 - 03.2017
- To provide technical support for field engineers (unsolved technical issues in 8 hours), online instruction for parts ordering, remotely diagnosis and onsite troubleshooting.
- 2nd opinion for high-value parts: Help field engineers determine whether the parts they ordered were correct. This will control the company's material costs and decrease the downtime of customers' machines caused by incorrect parts ordering.
- Tracking quality for high-voltage parts, including tubes and HV Tanks, and periodically making analysis reports. Escalating quality problems to the factories and then discussing them with developers and manufacturers to find the root cause and improve the defects.
- Get trained from low-end 1 slice CT to premium 256 slices CT and also all kinds of workstations.
Field Engineer
GE Healthcare China
02.2002 - 08.2007
- Covered more than 20 hospitals and more than 30 CT machines.
- Performed onsite installation, modification and maintenance for systems.
- Implemented advanced diagnostic tools to identify and fix issues, ordering or repairing parts based on the schematics and diagrams.
- Conducted on call technical support (using remote service software to connect and do diagnosis for failed machines), significantly reducing downtime and service disruptions.
Education
Bachelar in Engineering - Electrical Engineering
McGill University
Montreal, None04-2026
Bachelor of Science - Computer Science
Jilin University
China07-2003
Skills
- Technical analysis on electronic schematics (Power electronics and integrated circuit analysis and repair)
- Hardware and software installation
- Hardware (High-Voltage parts and X-ray related components) troubleshooting and Diagnostics
- Programming language: JAVA, C/C, Matlab, LabView, Python, VHDL, Basic Linux and Assembly Language
- Software diagnosis, network issues (LAN/WAN)
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
French
Elementary
Certification
- Certifications for 1-slice to 256-slice CT machines
- Certifications for Advantage Workstation and AW Server
- Certified 6-Sigma Green band
- Quebec Driver's License
Interests
- Electronics and Circuit Building
- Rock Climbing
- Swimming
Timeline
CT Region Support Engineer
GE Healthcare China
08.2007 - 03.2017
Field Engineer
GE Healthcare China
02.2002 - 08.2007
- Certifications for 1-slice to 256-slice CT machines
- Certifications for Advantage Workstation and AW Server
- Certified 6-Sigma Green band
- Quebec Driver's License
Bachelar in Engineering - Electrical Engineering
McGill University
Bachelor of Science - Computer Science
Jilin University
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