Zhenngqi Xu
Automotive technician
Burnaby,BC
Summary
Motivated Automotive Technician Apprentice skillful at topping off fluids, flushing coolants and aligning vehicles. Bringing 2 years of experience performing automotive inspections and repairs. In-depth knowledge of vehicle mechanics, including engines and transmissions. Friendly and courteous individual with superb attention to detail and excellent customer communication talents.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Automotive Technician Apprentice
Ralph Spolowicz
01.2023 - 01.2024
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
- Created estimates by taking into consideration time, labor and parts costs for vehicle repairs.
- Maintains vehicle records by recording service and repair tasks, using ALLDATE COLLISION software.
- Inspected cars to diagnose problems and perform repairs.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Automotive Customer Service Manager
Qunle Xu
01.2020 - 02.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Automotive Service Technician Foundation
Vancouver Community College
Vancouver, BC01.2024
Associate of Arts - Leadership And Management
Trinity Western University
Langley, BC04.2022
Skills
- System Repairs
- Fabrication Skills
- Managing Parts
- Report Writing
- Welding Abilities
- Diagnostic Abilities
- Quality Assurance Inspections
- Time Management
- Interpersonal Communication
- Fluently speak English and Mandarin
Certification
WHMIS 2023 Certificate
Class 7 Driver License
Automotive Service Technician Harmonized Foundation Program Certificate
References
Faculty advisor: Ralph Spolowics
Ralphspolowics@student.vcc.ca
Timeline
Automotive Technician Apprentice
Ralph Spolowicz
01.2023 - 01.2024
Automotive Customer Service Manager
Qunle Xu
01.2020 - 02.2021
Automotive Service Technician Foundation
Vancouver Community College
Associate of Arts - Leadership And Management
Trinity Western University
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