Summary
Work History
Education
Skills
Languages
Timeline
Generic

Zheng Gu

Burnaby

Summary

A dynamic Pre-sales Services professional from Hendry Song, I excel in enhancing team productivity and customer satisfaction through effective communication and problem-solving skills. Skilled in client relationship building and complaint handling, I've significantly optimized resource allocation and support delivery, demonstrating a goal-oriented mindset and a knack for exceeding client expectations.

Developed strong practical skills and thorough understanding of maintenance and repair tasks in fast-paced environment. Adept at identifying and solving issues quickly, ensuring customer satisfaction and operational efficiency. Seeking to leverage these transferable skills to transition into new and challenging role.

Work History

Pre-sales Services

Hendry Song
Changsha, China
05.2023 - 07.2023
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.

Education

High School Diploma -

Port Moody Secondary School
Port Moody, BC
06-2022

University Transfer - Commerce

Alexander College
09-2024

University Transfer - Commerce

Columbia College
Burnaby, None
06-2025

Skills

  • Customer service
  • Goal-oriented mindset
  • Client relationship building
  • Complaint handling

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Pre-sales Services

Hendry Song
05.2023 - 07.2023

High School Diploma -

Port Moody Secondary School

University Transfer - Commerce

Alexander College

University Transfer - Commerce

Columbia College
Zheng Gu