Zhenbang Fan
Mississauga
Summary
Dedicated and customer-focused individual with front desk operations and customer service experience. Professional badminton player background instilled strong discipline, teamwork, and attention to detail, consistently applied in work environment. Honed ability to handle customer interactions, manage transactions, and multitask in fast-paced setting at Sugar Marmalade. Fluency in English, Mandarin, and Cantonese excels in communication and building positive client relationships. Eager to bring passion for badminton and customer service skills to front desk role at a badminton facility, committed to ensuring a welcoming and organized environment for players and guests.
Overview
2
2
years of professional experience
Work History
Front Desk & Server
Sugar Marmalade
09.2023 - Current
- Provided excellent customer service by greeting guests and assisting with seating arrangements
- Managed order processing and ensured timely food service
- Handled customer inquiries and resolved complaints professionally
- Processed payments and maintained accurate transaction records
- Coordinated with kitchen staff to ensure order accuracy and efficiency
- Maintained cleanliness and organization of front desk and dining areas
Volunteer
Badminton Assistant Coach
09.2022 - 04.2023
Education
Bachelor of Science - Economics, Statistics
University of Toronto Mississauga
06-2027
Skills
- Strong customer service and interpersonal skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Excellent teamwork and leadership abilities
- Strong communication skills in English, Mandarin, and Cantonese
- Time management and adaptability
- Conflict resolution and problem-solving
- Cash handling and transaction management
- Multitasking in a fast-paced environment
- Knowledge of badminton rules and player engagement
Self Introduction
I am a dedicated and customer-focused individual with experience in front desk operations and customer service. As a professional badminton player, I have developed strong discipline, teamwork, and attention to detail, which I apply in my work environment. My experience at Sugar Marmalade has enhanced my ability to handle customer interactions, manage transactions, and multitask in a fast-paced setting. Fluent in English, Mandarin, and Cantonese, I excel in communication and building positive relationships with clients. I am eager to bring my passion for badminton and customer service skills to a front desk role at a badminton facility, ensuring a welcoming and organized environment for players and guests.
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Front Desk & Server
Sugar Marmalade
09.2023 - Current
Volunteer
Badminton Assistant Coach
09.2022 - 04.2023
Bachelor of Science - Economics, Statistics
University of Toronto Mississauga
Similar Profiles
Victor TsaiVictor Tsai
Assistant Store Manager at sugar marmaladeAssistant Store Manager at sugar marmalade
Desheng LiuDesheng Liu
Manager Director at Sugar MarmaladeManager Director at Sugar Marmalade
Sierra ClarkSierra Clark
Hostess/Food Runner at Marmalade CafeHostess/Food Runner at Marmalade Cafe