Zhe Han

• Personal Sales and Holistic Selling in-store, building relationships with customers and creating repeat clientele.
• Utilizing the resources provided to conduct new business driving measures and following up with existing clientele on all aspects of their current needs (i.e., alterations, fittings, dedicated appointments, etc.)
• Inspiring repeat business by creating exceptional customer service experiences both on-line and in-store.
• Participated actively in daily huddle sharing ideas that contributed directly towards improving operational efficiency across departments.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

• Support Store manager in the daily operations, supervise employees, work with customers and help carry out the directives of the manager and company.

• Collaborate with the Store Manager and teams to provide a welcoming, positive and efficient experience to customers.

• Developing authentic relationships with the consumer by assessing their needs, making personalized product recommendations, and creating a luxury experience.

• Responsible for maintaining personal goals of sales, VIP activity, Conversion, AE and SCS sales.

• Work with the Store Manger to delegate tasks to store employees, manage personnel and training, set sales and other operational goals, implement company initiatives from upper management.

• Ensure disciplined control of payroll expenses.

• Review staff performance and offer constructive feedback.

• Provided technical assistance for sales representatives, included promoting sales of properties through advertisements on Wechat group.

• Provide support to the Store Manager in achieving the sales and profitability targets.

• Responsible for maintaining personal goals of sales, VIP activity, Conversion, AE and SCS sales.

• Responsible for Store Operations, Training, Inventory and stock organization.

• one of the grand opening core team.

• Responsible for presenting products and services to prospects and demonstrating features.

• Successfully incorporated new social media platforms. Increased Chinese market by WeChat client group.