Zharon Bayaua
Cold Lake,Alberta
Overview
14
14
years of professional experience
Work History
Guest Services and Banquet Events Supervisor
Best Western Cold Lake Inn
Cold Lake, Alberta
07.2018 - Current
- Manages and handles banquet reservations, managing food and beverages requests effectively
- Excellent customer service skills, phone etiquette and listening abilities
- Flexibility to work varying and extended shifts
- Ability to work under pressure while maintaining professionalism
- Mindfulness to ensure an error free work environment
- Effective organization and time management skills to prioritize and complete tasks on time
- Ensures all the guest arrival documents are complete and available
- Provides property site tours to potential guests with accurate knowledge of property details and services
- Promptly response to customers inquiries
- Works with management and other head of the restaurant always
- Completing administrative duties related to banquet operations, including banquet event order and signages
BOOKS/GUEST SERVICES & BANQUET SALES
08.2023 - 03.2024
- Provide support services to the Finance Comptroller on company's inter-department financial reports and accounting tasks
Housekeeper
Best Pros Services-Canadian Forces Base
08.2017 - 07.2018
- Made sure all assigned areas of the accommodations are clean, neat, and tidy
- Vacuuming, dusting, laundry, and mopping
- Made beds, replenishing linens, cleaning rooms and halls
Food Service Supervisor
980311 Alberta LTD O/A A&W
Cold Lake, Alberta
05.2013 - 08.2017
- Train workers in food preparation, and in service, sanitation, and safety
- Supervise and participate in kitchen and dining area cleaning activities
- Resolve customer complaints regarding food service
- Specify food portions and courses, products and time sequences, workstations, and equipment arrangement
- Ensure that food and services meet the quality control standard
Food Service Attendant
980311 Alberta LTD O/A A&W
Cold Lake, Alberta
08.2011 - 05.2013
- Accept payment from customers and make change, as necessary
- Clean and organize eating, service, and kitchen areas
- Communicate with customers regarding orders, comments, and complaints
- Select food items from serving or storage areas and place them in dishes, serving trays and take out bags
- Perform cleaning duties such as sweeping, mopping, and washing dishes
- To keep equipment and facilities sanitary
Timeline
BOOKS/GUEST SERVICES & BANQUET SALES -
08.2023 - 03.2024
Guest Services and Banquet Events Supervisor - Best Western Cold Lake Inn
07.2018 - Current
Housekeeper - Best Pros Services-Canadian Forces Base
08.2017 - 07.2018
Food Service Supervisor - 980311 Alberta LTD O/A A&W
05.2013 - 08.2017
Food Service Attendant - 980311 Alberta LTD O/A A&W
08.2011 - 05.2013