Zharlene Ello
Pasay,Metro Manila
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Booster Juice
09.2023 - 09.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Assisted customers with information regarding menu offerings and nutrition information.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Managed multiple tasks in high-volume environment.
TECHNICAL SUPPORT
SYKES ASIA, INC. - Hewlett Packard Enterprise (HP IPG)
11.2020 - 02.2023
- First line of enquiry for customer calls and logs the call into a database
- Ensure that the customer is entitled to the service, validates customer contract details
- Manages the service requests through different access channels
- Identify and relate to customer's different skill levels, and respond appropriately
- Explain technical terms, issues, and processes clearly to customers
- Perform logical troubleshooting - ask appropriate questions to get a comprehensive description of the problem, logically check possible causes and identify actual root issue, efficiently research issues and resolutions, implement appropriate resolution
- Manages customer expectations and handles on time case escalations
- Coordinates support activities plans and dispatches parts
- Provide detailed case logging, showing good writing skills
- Case notes must be clear and comprehensive
- Manages multiple tasks or cases simultaneously with minimal supervision.
NETWORK OPERATIONS CENTER PERSONNEL ASSISTANT (Internship)
SMART COMMUNICATIONS INC.
02.2020 - 03.2020
- Assist Network Operations Center Personnel in Fulfilling and Performing Functionality Testing
- Checking of Alarm logs
- Huawei / Ericsson Rollout
- Suppressing and Unlocking of Site
TECHNICIAN (Internship)
RICHBURG CORPORATION, FUKUDA
05.2015 - 08.2015
- Quality Control - making sure all products are in good condition and good for dispatch
- Repairing of DVDs
- Other office work given by the office managers and supervisors
Education
Bachelor of Science - Electronics Engineering
Technological University of The Philippines
09.2020
Electronics Engineering Technology -
Technological University of The Philippines
04.2016
Skills
- Exceptionally versatile and adaptable
- Quick learner of advanced technology
- Self-motivated to learn new skills and techniques
- Technical troubleshooting and problem-solving
- Knowledge of ticketing systems
- Training and development
- Collaboration and teamwork
- Process improvement
- Customer service, communication skills
- Time management
- Knowledge of service-level agreements
- Ability to work under pressure
Languages
English
Full Professional
Certification
- CET - Certified Electronics Technician
Timeline
Food Counter Attendant
Booster Juice
09.2023 - 09.2024
TECHNICAL SUPPORT
SYKES ASIA, INC. - Hewlett Packard Enterprise (HP IPG)
11.2020 - 02.2023
NETWORK OPERATIONS CENTER PERSONNEL ASSISTANT (Internship)
SMART COMMUNICATIONS INC.
02.2020 - 03.2020
TECHNICIAN (Internship)
RICHBURG CORPORATION, FUKUDA
05.2015 - 08.2015
Bachelor of Science - Electronics Engineering
Technological University of The Philippines
Electronics Engineering Technology -
Technological University of The Philippines
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