Zhaoyang Li
Calgary,AB
Summary
Experienced restaurant manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banquet Server
Best Western Premier Calgary
11.2023 - 07.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Server/Bartender
Barrington's
11.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Restaurant Manager
Guang Zhou Garden Restaurant
10.2022 - 03.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Prepared for and executed new menu implementations.
- Promoted business through participation in and sponsorship of community events.
- Managed team which provided excellent service for average 200-300 customers per day.
Restaurant Manager
Bocca Food & Beverage Inc.
03.2021 - 09.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared for and executed new menu implementations.
- Handled and managed team of great servers and cooks to provide wonderful dining experience for over 150 customers per day.
Staff Member
Walt Disney World Orlando FL
06.2015 - 12.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Successfully created "Disney style magical moment", and high class fine dining experience for average 40-60 guests per day.
Education
Diploma - Hospitality Management
Vancouver Island University
Nanaimo, BC09.2021
Bachelor Degree - Tourism And Hospitality Management
Macau University of Science And Technology
Macau06.2017
Skills
- Labor and Food Cost Control
- Food Service Background
- Hiring and Training
- Food Preparation and Safety
- Order Delivery Practices
- Menu Planning
- Business Operations Expertise
- Staff Development Talent
- Employee Schedule Management
- Marketing and Advertising
Certification
- Food Safe Level 1
- Serving it Right
- Bartending Certification
Timeline
Banquet Server
Best Western Premier Calgary
11.2023 - 07.2024
Server/Bartender
Barrington's
11.2023 - 07.2024
Restaurant Manager
Guang Zhou Garden Restaurant
10.2022 - 03.2023
Restaurant Manager
Bocca Food & Beverage Inc.
03.2021 - 09.2022
Staff Member
Walt Disney World Orlando FL
06.2015 - 12.2015
Diploma - Hospitality Management
Vancouver Island University
Bachelor Degree - Tourism And Hospitality Management
Macau University of Science And Technology
- Food Safe Level 1
- Serving it Right
- Bartending Certification
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