Zhaoqi Wen
Toronto,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
M cha bar
Toronto, Ontario
12.2023 - 04.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Addressed and resolved customer concerns to maintain brand loyalty.
Barista
SunTea Northyork
Toronto, ON
10.2021 - 09.2023
- Prepared and served bubble teas, fresh fruit slushes and fresh fruit teas.
- Prepared and served fresh dessert.
- Memorized official and off-menu slush，bubble tea and fruit tea preparations.
- Listened to customer desires and needs to recommend optimal drinks.
- Described menu items to customers and suggested drinks based on stated preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Stocked self-service area with paper products, straws and beverage preparation items.
- Memorized recipes for specialty beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
- Managed evening rush of customers daily with efficient, levelheaded customer service.
- Cleaned and sanitized work areas, utensils and equipment.
- Packaged and labeled drinks for delivery and pick-up customers.
- Accept online and walk in orders at the same time, arrange the orders efficiently to increase customer satisfaction.
Busser
August 8 Hamilton
Hamilton, ON
09.2022 - 09.2022
- Cleared tables to maintain high turnover rate and minimize wait times.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Expedited food to tables to assist servers during busy periods.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
- Transported filled bus tubs to kitchen dishwashing area.
- Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
- Helped employees complete required activities during peak periods.
Bartender
VSOP KTV
Toronto, ON
07.2019 - 08.2021
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Trained 3 new bartenders to increase knowledge of drink preparation and upselling techniques.
- Maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Stocked bar with beer, wine, liquor and related supplies.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Prepared mixed drinks and poured wine, beer and nonalcoholic beverages.
Customer Service Representative
Chanmao Inc.
Toronto, ON
08.2017 - 05.2018
- Handled inbound inquiries via echat for customers, partner restaurants, drivers while maintaining an outstanding experience in every interaction.
- Responding to a variety of questions such as store inventory, delivery fee, estimated delivery time, payments and customer complaints.
- Escalated customer concerns, store issues and complaints to supervisors.
- Educated and assisted customers with using the mobile app.
Education
Ontario College Certificate - Art Fundamentals
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONBachelor of Arts - Interaction Design
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONBachelor of Arts - Integrated Media
OCAD University
Toronto, ONSkills
- Food preparation
- POS system operation
- Cash register operation
- Active listener
- Organizational skills
- Retail sales customer service
- Problem-solving abilities
- Speedy and efficient
- Espresso machine operation
- Tea expertise
- FLUENT IN [ENGLISH and MANDARIN]
Certification
- Smart serve certification - obtained in September 2019
Timeline
Barista
M cha bar
12.2023 - 04.2024
Busser
August 8 Hamilton
09.2022 - 09.2022
Barista
SunTea Northyork
10.2021 - 09.2023
Bartender
VSOP KTV
07.2019 - 08.2021
Customer Service Representative
Chanmao Inc.
08.2017 - 05.2018
Ontario College Certificate - Art Fundamentals
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Arts - Interaction Design
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Arts - Integrated Media
OCAD University
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