Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Zhaocheng Gai

Toronto,Canada

Summary

Detail-oriented operations professional with experience leading administrative teams in high-volume environments. Skilled in regulatory compliance, records management, and professional correspondence, with strong research, technical, and problem-solving skills. Clear communicator who keeps systems running smoothly through root-cause analysis and continuous improvement; quick to learn new tools and known for a strong work ethic.

Overview

6
6
years of professional experience

Work History

Mechanical Technician

PM Autowerk
Etobicoke, Ontario
06.2025 - Current
  • Diagnosed vehicle issues utilizing advanced diagnostic tools and equipment.
  • Assisted in engine, brake, and electrical system repairs under supervision.
  • Communicated service needs and recommendations effectively to customers.
  • Collaborated with team members on complex repairs to enhance efficiency.
  • Maintained clean working environment to ensure safety and organization.

Personal Assistant to the Owner

Twilight Cafe
Toronto, Canada
12.2024 - 01.2025
  • Triaged multi-branch requests via WhatsApp to ensure timely responses.
  • Fulfilled same-day urgent stockouts, enhancing operational efficiency.
  • Provided in-store coverage during peak times to support staff and stabilize operations.
  • Resolved on-the-spot incidents to maintain workflow continuity.
  • Managed on-demand procurement and local logistics for seamless inventory control.
  • Tracked incidents using spreadsheets and flagged recurring risks for proactive management.

Operations & Resort Maintenance

Vanke Songhua Lake Resort
Jilin, China
06.2021 - 08.2021
  • Arranged materials and onsite deliveries, preventing work stoppages.
  • Supported equipment operation under supervision, ensuring safety and efficiency.
  • Assisted inspections with resort management, recording status notes and addressing queries.
  • Applied health and safety protocols while maintaining checklists and documenting incidents.
  • Achieved cost savings through development of functional solutions to operational problems.
  • Contributed innovative ideas that enhanced team performance and outcomes.
  • Collaborated effectively with diverse coworkers to meet shared objectives.
  • Managed time efficiently, ensuring completion of tasks within deadlines.

Operations Support

Yongsele Biotechnology Co., Ltd.
Beijing, China
01.2020 - 07.2020
  • Facilitated delivery of in-stock medical devices and PPE during lockdowns through effective coordination.
  • Scheduled dispatches while managing routes, permits, and proof-of-delivery documentation.
  • Prioritized urgent facility requests based on available inventory.

Education

B.A Honour - Financial & Business Economics

York University
ON, Canada
05-2025

Skills

Team collaboration and teamwork

  • Inventory management
  • Cross-functional coordination
  • Financial analysis and data interpretation
  • Customer service and support
  • Project management
  • Mechanical repairs
  • Interpersonal skills and relationship building
  • Problem-solving skills
  • Effective communication
  • Leadership

Affiliations

  • CASI Level 1 — 3-day instructor course & evaluation (Winter 2024/25): in a 6-learner group,peer-to-peer drills and feedback huddles, communicated clear, tactful, actionable observations, and diagnosed/solved technique issues by breaking them into steps; result: 6 of 6 earned CASI Level 1 instructor certification.

Timeline

Mechanical Technician

PM Autowerk
06.2025 - Current

Personal Assistant to the Owner

Twilight Cafe
12.2024 - 01.2025

Operations & Resort Maintenance

Vanke Songhua Lake Resort
06.2021 - 08.2021

Operations Support

Yongsele Biotechnology Co., Ltd.
01.2020 - 07.2020

B.A Honour - Financial & Business Economics

York University

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Zhaocheng Gai