Zhanpeng Lou Wu
Waterloo,ON
Summary
Accomplished Associate is well-versed in collaborating with customers to identify needs. Cross-selling varieties of products leveraging promotions and product knowledge, meanwhile providing adequate advice and guidance catering to clients' needs and going beyond customers' initial needs. Motivated retail sales are professionals with a proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Sales Associate Specialist
Holt Renfrew
09.2022 - 02.2023
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Fully met sales goal for two seasons and sold over 350k valued products
Receptionist, Maintenance Handyman
HRS Property Management
05.2021 - 10.2021
- Answered and directed incoming calls using multi-line telephone system
- Processed payments and updated accounts to reflect balance changes
- Entered data in Word software to keep records of tenants’ information
- Drafted professional business communication and answered phone calls and emails
- Managed customer complaints and rectified issues to complete satisfaction
- Provided prospective customers with professional quotes detailing materials, labour and customization expenses for handyman jobs
- Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.
Sales Associate
Coach
11.2019 - 01.2020
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Obtained adequate product knowledge and promotional information to provide the best customer experience to every customer that I have encountered
- Restocked front lanes and displays, following established merchandising procedures and standards.
Contact Center Agent
Bond Brand Loyalty
09.2019 - 11.2019
- Worked with Managers to develop service improvement initiatives
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Evaluated benefits for each customer to determine service needs and address concerns
- Recommended, selected, and helped locate merchandise based on customer needs and desires.
Kitchen Manager
Glorious Time Grill & Bar
06.2018 - 04.2019
- Delivered an exceptional level of service to each customer by listening to concerns and answering question
- Provided onsite training
- Resolved conflicts and negotiated agreement between parties in order to reach win-win solution to disagreements and clarify misunderstanding
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Art - General Art, Mathematics
Wilfrid Laurier University
Waterloo, ON12.2021
Skills
- Creative thinking
- Decision making
- Strong communication
- Data analysis
- Product knowledge
- Networking abilities
Languages
English
Professional Working
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Native or Bilingual
Hobbies and Interests
- Volunteer Experience, 09/2013- 07/2016, Badminton Coach Assistant, john's Badminton Club, Responsible for assisting and teaching lessons for students, Assisted and organized activities
- Library Assistant, 06/2016,Erin Meadows Library, Organized activities with the group, Assisted students to find needed materials, Organized and retrieved books 2
Timeline
Sales Associate Specialist
Holt Renfrew
09.2022 - 02.2023
Receptionist, Maintenance Handyman
HRS Property Management
05.2021 - 10.2021
Sales Associate
Coach
11.2019 - 01.2020
Contact Center Agent
Bond Brand Loyalty
09.2019 - 11.2019
Kitchen Manager
Glorious Time Grill & Bar
06.2018 - 04.2019
Bachelor of Art - General Art, Mathematics
Wilfrid Laurier University
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