Zhanna Kruhlova
Summary
Motivated Customer Support Specialist with experience in sales and support, seeking a remote role in an international company. Strong communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Support Agent
Parimatch Support Service
09.2024 - 08.2025
- - Provided multi-channel customer support.
- - Assisted clients with account issues.
- - Handled high-volume live chats and mails.
- - Resolved complaints efficiently.
- Remote
Sales Representative / Call Center Agent
HealthLine Group
09.2019 - 12.2019
- - Consulted clients by phone about health products.
- - Processed orders and provided support.
- - Met sales targets.
Education
Bachelor's Degree - Sociology
Simon Kuznets Kharkiv National University of Economics
01.2018
Skills
- - Customer Support (Chat, Email, Phone)
- - CRM Systems
- - Problem Solving
- - Multitasking
- - Teamwork
Languages
- Ukrainian: Native
- Russian: Native
- English: Intermediate
Additional
- - Flexible hours
- - Good PC skills and stable internet
- - Ready to grow in an international team
Timeline
Customer Support Agent
Parimatch Support Service
09.2024 - 08.2025
Sales Representative / Call Center Agent
HealthLine Group
09.2019 - 12.2019
Bachelor's Degree - Sociology
Simon Kuznets Kharkiv National University of Economics
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