Hi, I’m
Zhai Segura
Calgary,AB
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
11
years of professional experience
Work History
Binyan Studios c/o Hammerjack Pty Ltd
Accounts Administrator
11.2021 - 09.2023
Job overview
- Processed bank deposits and reconciled financial statements.
- Reported on status of accounts payable and accounts receivable.
- Collaborated with accountants and prepared financial reports.
- Improved office operations by automating client correspondence, record tracking and data communications.
Innovative Logistics Group LLC
Dispatch Admin Coordinator (remote)
03.2022 - 05.2023
Job overview
- Developed and implemented process enhancements to drive continuous program improvement.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Firesoft People Pty Ltd
Bookkeeper (remote)
11.2018 - 07.2022
Job overview
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Developed and implemented procedures to improve accounting efficiency.
Genpact Philippines
Process Associate
01.2021 - 11.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Zingplus PH Inc.
Operations Manager
03.2018 - 01.2020
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Magic Touch Repair Inc.
Virtual Administrative Assistant / Dispatch (remote)
11.2016 - 04.2018
Job overview
- Plans and dispatches technicians to customer job sites
- Monitor repair reports and purchase orders needed to complete customer job
- Create, monitor and send quotation and invoices thru Servicem8 and Quickbooks Online
- Process credit card payments thru Stripe.
Bitshield Security Inc
Project Manager
06.2017 - 01.2018
Job overview
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Planned, designed, and scheduled phases for large projects.
ONETool Solutions Inc.
Executive Assistant
11.2015 - 06.2016
Job overview
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
R.S.Michael Architecture + Associates
Executive Assistant To The President
01.2013 - 10.2015
Job overview
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Education
AMA Computer UniversityMakati, Philippines
Some College (No Degree) from Electrical And Computer Engineering
University Overview
- Volleyball Player, 1999 to 2001
TESDA
Vocational Diploma / Short Course Certificate in Health Care from Health Care Services
04.2023
University Overview
- Nursing Assistant, Taytay Emergency Hospital, Completed 2023
TESDAManila, Philippines
Vocational Diploma / Short Course Certificate in Finance/Accountancy/Banking from Bookkeeping NCII
2022
Skills
- Workflow Optimization
- Filing
- Data Entry
- Database Management
- Scheduling
- Quality Control
- Travel Coordination
- Master Calender Management
- Bank Reconciliation
- Debt Collection
- Audit Support
- Attention to Detail
- Regulatory Compliance
Languages
Filipino
Native or Bilingual
English
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatch Admin Coordinator (remote)
Innovative Logistics Group LLC
03.2022 - 05.2023
Accounts Administrator
Binyan Studios c/o Hammerjack Pty Ltd
11.2021 - 09.2023
Process Associate
Genpact Philippines
01.2021 - 11.2021
Bookkeeper (remote)
Firesoft People Pty Ltd
11.2018 - 07.2022
Operations Manager
Zingplus PH Inc.
03.2018 - 01.2020
Project Manager
Bitshield Security Inc
06.2017 - 01.2018
Virtual Administrative Assistant / Dispatch (remote)
Magic Touch Repair Inc.
11.2016 - 04.2018
Executive Assistant
ONETool Solutions Inc.
11.2015 - 06.2016
Executive Assistant To The President
R.S.Michael Architecture + Associates
01.2013 - 10.2015
AMA Computer University
Some College (No Degree) from Electrical And Computer Engineering
TESDA
Vocational Diploma / Short Course Certificate in Health Care from Health Care Services
TESDA
Vocational Diploma / Short Course Certificate in Finance/Accountancy/Banking from Bookkeeping NCII
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