Zeynep Gokce Cetin
Toronto,ON
Summary
I am a dedicated and experienced bartender with a passion for delivering exceptional customer service and creating memorable dining experiences. With 6 years in the hospitality industry, I have honed my skills in crafting a wide variety of cocktails and beverages while ensuring the highest standards of quality and consistency.
In addition to my expertise behind the bar, I have also taken on managerial responsibilities, overseeing restaurant operations and leading a team to success. My strong leadership skills, coupled with my ability to effectively manage inventory, handle cash transactions, and maintain a clean and organized establishment, have contributed to the smooth functioning and profitability of the restaurant.
I thrive in fast-paced environments and excel at multitasking, whether it's managing the bar during peak hours, coordinating with kitchen staff to ensure timely service, or providing guidance and support to my team. I am committed to upholding the values of professionalism, integrity, and excellence in everything I do, and I am eager to bring my skills and dedication to a dynamic team where I can continue to grow and contribute to the success of the business."
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender /FOH Manager
Stout Irish Pub
09.2022 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Performed opening and closing duties including restocking supplies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Trained new staff on proper customer service techniques, policies and procedures.
- Organized special events such as promotional activities, holiday parties.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
Bartender/Bar and Restaurant Manager
Senso Restaurant and Bar
Toronto, ON
04.2022 - 07.2022
- Trained new bartenders on drink preparation and upselling techniques.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Provided exceptional customer service by greeting guests, taking orders, and delivering drinks promptly and accurately, resulting in high customer satisfaction scores.
- Prepared a wide variety of cocktails, beers, and wines according to standard recipes and guest preferences, maintaining consistency and quality.
- Demonstrated extensive knowledge of beverage offerings, including specialty cocktails and seasonal selections, to provide recommendations and upsell opportunities.
- Managed inventory and restocked bar supplies to ensure sufficient stock levels and minimize waste, reducing ordering errors by 20%.
- Maintained a clean and organized bar area, adhering to sanitation and safety standards, and passing health inspections with flying colors.
- Managed cash transactions and operated POS system efficiently, balancing cash register at the end of each shift with 100% accuracy.
- Collaborated with kitchen staff to coordinate food and drink orders, ensuring timely service and customer satisfaction during peak hours.
Barista/Cashier/Server
Boxcar Social
Toronto, ON
05.2022 - 08.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared specialty coffee drinks such as lattes, cappuccinos, , mochas, and Americanos.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based upon customer preferences.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Bartender
David People
Didim, TURKEY
08.2019 - 10.2020
- I worked full time as a bartender and I'm experienced in serving and preparing cocktails and drinks.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Food Engineer
Keskinoglu A.S.
Manisa, TURKEY
06.2019 - 08.2019
- Quality control department internship engineer.
- Conducted research on new ingredients and additives to improve the nutritional value of food products.
- Performed experiments to test the shelf-life stability of various food items.
- Analyzed customer feedback data to identify areas of improvement in taste, texture, or other attributes of food products.
- Designed production lines for efficient processing of food items.
- Drafted standard operating procedures related to food engineering activities.
- Developed and implemented quality control protocols for food manufacturing processes.
- Collaborated with suppliers to ensure timely delivery of raw materials at competitive prices.
- Planned and coordinated workflow throughout the factory.
- Supervised the daily operations of the factory ensuring that all orders are completed within deadlines.
Barista
Starbucks
Manisa, TURKEY
09.2016 - 04.2018
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with ingredients needed to make coffee drinks.
Education
Bachelor's Degree - Food Science Engineer
Celal Bayar University
TURKEY01.2020
Some College (No Degree) - Mixology Class
George Brown College
Toronto, ONSkills
- Bartending (5 year)
- Management (2 years)
- Restaurant Experience (6 years)
- Team Management (5 years)
- Barista experience (5 years)
- Staff Management
- Beverage Preparation
- Cash Register Operation
- Menu Knowledge
- Creative Mixology
- Cocktail List Development
- Bar Service Preparation
- Serving Experience
- POS
- Coffee Experience
- Restaurant Management
- Shift Management
- Food Safety
Personal Information
Title: Barista/Bartender
Languages
- Turkish, Advanced
- English, Fluent
Certification
- Smart Serve
- Excel
Languages
English
Professional
Turkish
Native/ Bilingual
Timeline
Bartender /FOH Manager
Stout Irish Pub
09.2022 - Current
Barista/Cashier/Server
Boxcar Social
05.2022 - 08.2022
Bartender/Bar and Restaurant Manager
Senso Restaurant and Bar
04.2022 - 07.2022
Bartender
David People
08.2019 - 10.2020
Food Engineer
Keskinoglu A.S.
06.2019 - 08.2019
Barista
Starbucks
09.2016 - 04.2018
Bachelor's Degree - Food Science Engineer
Celal Bayar University
Some College (No Degree) - Mixology Class
George Brown College
Similar Profiles
Teddy EubanksTeddy Eubanks
Server at The Pub Irish PubServer at The Pub Irish Pub
Dayna TusaDayna Tusa
Server at Buckleys Irish PubServer at Buckleys Irish Pub
Juan Carlos Puac MacarioJuan Carlos Puac Macario
Kitchen Manager/Chef at Mavis Winkles Irish Pub RestaurantKitchen Manager/Chef at Mavis Winkles Irish Pub Restaurant