Zeynep Kırcalı
Toronto
Summary
Dedicated and personable professional with extensive customer service and team leadership experience. Proven ability to work collaboratively in fast-paced environments while maintaining a high level of service excellence. Adept at problem-solving, handling customer inquiries, and fostering a welcoming atmosphere. Passionate about delivering exceptional hospitality and ensuring passenger satisfaction. Eager to bring strong interpersonal and organizational skills to Emirates as a Cabin Crew Member.
Overview
4
4
years of professional experience
Work History
Front of House Associate
Le Petit Pain
12.2024 - Current
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
Supervisor
Starbucks
08.2024 - 12.2024
- Led a team to deliver high-quality customer service in a fast-paced environment.
- Ensured seamless daily operations and upheld brand standards.
- Trained and mentored new employees, fostering a strong team dynamic.
- Anticipated customer needs and provided personalized service to enhance customer experience.
- Maintained a positive and professional demeanor during peak hours and unexpected challenges.
Barista Trainer
Starbucks
07.2022 - 08.2024
- Delivered exceptional service, creating a welcoming and inclusive atmosphere for customers.
- Conducted training sessions for new employees on service excellence and operational procedures.
- Maintained high safety and hygiene standards in compliance with company policies.
- Developed strong problem-solving skills while handling customer inquiries and concerns.
Workshop Instructor
Art Master Class
05.2021 - 11.2023
- Delivered exceptional service, creating a welcoming and inclusive atmosphere for customers.
- Conducted training sessions for new employees on service excellence and operational procedures.
- Maintained high safety and hygiene standards in compliance with company policies.
- Developed strong problem-solving skills while handling customer inquiries and concerns.
Education
Ontario College Diploma - Architectural Technician
George Brown College
04-2024
Bachelor of Science - Sociology
Hacettepe University
Skills
- Excellent communication and interpersonal skills
- Strong ability to work under pressure and adapt to dynamic environments
- Customer-focused approach with a commitment to high-quality service
- Team player with a proactive and positive attitude
- Cultural awareness and sensitivity, able to interact with diverse clientele
- Fluent in English and Turkish; basic proficiency in German
- Attention to detail and ability to handle multiple responsibilities
- Professional presentation and grooming standards
Timeline
Front of House Associate
Le Petit Pain
12.2024 - Current
Supervisor
Starbucks
08.2024 - 12.2024
Barista Trainer
Starbucks
07.2022 - 08.2024
Workshop Instructor
Art Master Class
05.2021 - 11.2023
Bachelor of Science - Sociology
Hacettepe University
Ontario College Diploma - Architectural Technician
George Brown College
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