Summary
Overview
Work History
Education
Skills
Summary Of Experience
Personal Information
Affiliations
Languages
References
Timeline
Generic

Zeynaba Abubeker

Mississauga,ON

Summary

Focused Client Support Specialist promoting more than 2 years of expertise working for organizations in the food and hospitality market. Courteous and cordial with a desire to take on challenges at a new company.

Overview

7
7
years of professional experience

Work History

Client Support Professional

Arise
Miami, Florida
08.2022 - Current
  • Demonstrated a strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
  • Delivered a high level of service to clients in effort to build upon relationships for future.
  • Delivered exceptional client experience and encouraged repeat business.
  • Researched, identified, and responded to client inquiries expeditiously, providing reactive and proactive customer support.
  • Strengthened customer retention by offering discount options.
  • Supported sales team members to drive growth and development.

Outreach Ambassador

Nisa Helpline
Mississauga, ON
03.2019 - 01.2024
  • Maintained existing and developed new partnerships with many local charity organizations to facilitate community involvement and awareness of non-profit missions and theatre events.
  • Provided individuals and families with information and resources to connect with available programs.

Order Entry Agent

UPGC Pizza Hut
08.2020 - 07.2022
  • Cooperated with public and private organizations and individuals to share mission and objectives.
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.

Administration Assistant

Dixie-Bloor Neighborhood Center
Mississauga, Ontario
02.2018 - 02.2019
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Directed customer communication to appropriate department personnel.
  • Scheduled appointments, meetings, and events for management staff.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.

Education

Business Accounting Diploma - Accounting

Sheridan College
Mississauga, ON
04.2017

Skills

  • Client service excellence
  • Client Relationship Building
  • Client rapport building
  • Customer-facing communication
  • Order Processing
  • Customer Service
  • Service Upselling
  • Computer Skills
  • 25 wpm Typing Speed
  • English Fluency
  • Call Center Operations

Summary Of Experience

  • Data Entry Clerk
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard
  • Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data
  • Maintains client information and protects operations by keeping information confidential
  • Customer Service
  • Provides fundraising efforts via telephone
  • Communicates effectively with clients, team members and supervisors regarding the program
  • Administrative Clerk
  • Maintains client schedules in a given manual and electronic filing system
  • Filling, copying and scanning of program related correspondence

Personal Information

Title: CUSTOMER CARE AGENT

Affiliations

  • Swimming
  • Walking

Languages

Tigrinya
Native/ Bilingual
Italian
Limited
Amharic
Professional

References

References available upon request.

Timeline

Client Support Professional

Arise
08.2022 - Current

Order Entry Agent

UPGC Pizza Hut
08.2020 - 07.2022

Outreach Ambassador

Nisa Helpline
03.2019 - 01.2024

Administration Assistant

Dixie-Bloor Neighborhood Center
02.2018 - 02.2019

Business Accounting Diploma - Accounting

Sheridan College

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Zeynaba Abubeker