Zeyi Zhou
Toronto,Canada
Summary
I have extensive experience in customer management and business operations, with strong communication skills and market analysis expertise. As a pet grooming store owner and gas station manager, I have successfully managed customer relationships, teams, and business operations, driving sales and customer satisfaction. I am passionate about enhancing customer experience and achieving sales goals through data analysis and strategic adjustments, aiming to further develop my abilities in customer relations and business growth.
Overview
11
11
years of professional experience
Work History
Sales and Reception
Good Stone Inn
02.2025 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
Director
Pets Grooming store
10.2021 - 09.2024
- Responsible for managing the overall store operations, including customer service, sales, marketing, and staff management.
- Successfully increased customer retention and store revenue by building strong customer relationships and providing personalized services.
- Designed and launched new service offerings based on market demand and customer feedback, effectively boosting sales and attracting new customers.
- Handled customer complaints and issues, providing satisfactory solutions to ensure customer satisfaction and improve loyalty.
- Managed the store's budget, inventory, and finances to ensure smooth daily operations.
Manager
Ultramar Gas Station
09.2015 - 03.2019
- Managed the daily operations of the gas station, including supervising employees, maintaining customer relationships, and ensuring service quality.
- Ensured customers received efficient and friendly service, which improved customer satisfaction.
- Responsible for setting and executing sales targets, increasing fuel sales and in-store product sales through market analysis and promotional activities.
- Analyzed market trends and competitors, providing strategic improvement suggestions, optimizing pricing and marketing strategies, and enhancing overall business performance.
- Managed inventory and budget to ensure smooth operation and cost control of the gas station.
Sales Representative
V-Trust Company
04.2014 - 07.2015
- Managed sales and customer relationships for automotive brake pads, specializing in both B2B and B2C markets.
- Built and maintained long-term relationships with key clients, providing tailored solutions based on their specific needs and preferences.
- Conducted market research to identify new business opportunities, analyze competitor offerings, and refine sales strategies.
- Delivered product demonstrations and technical support to customers, ensuring they understood the benefits and performance of the products.
Education
international Business Diploma -
Seneca College
Markham, ON01.2014
Skills
- Customer service
- Time management
- Communication skills
- Bilingual
- Leadership
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales and Reception
Good Stone Inn
02.2025 - 06.2025
Director
Pets Grooming store
10.2021 - 09.2024
Manager
Ultramar Gas Station
09.2015 - 03.2019
Sales Representative
V-Trust Company
04.2014 - 07.2015
international Business Diploma -
Seneca College
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