Zeyana Zam
Gatineau,QC
Summary
Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure.
Offers strong interpersonal and task prioritization skills. Experienced in dealing with people. Excellent reputation for resolving problems and improving satisfaction.
Ambitious, career-focused job seeker, anxious to obtain an entry-level in aviation industry to help launch career while achieving company goals.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Steve Madden
Ottawa, ON
01.2024 - Current
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Maintained a safe and secure environment within the store.
- Performed daily cash management duties including deposits, audits.
- Analyzed weekly sales reports to identify trends or issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Floor Supervisor
Calvin Klein
Ottawa, ON
03.2023 - 01.2024
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Shared product knowledge with customers while making personal recommendations.
- Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
Sales Associate
Calvin Klein
Ottawa, Canada
06.2022 - 11.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Increased purchase amounts by cross-selling with similar products.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
Welcome Team Member
Strathclyde University
Scotland, Glasgow, UK
09.2017 - 09.2017
- Undertook training in order to be able to help settle new students (freshman) into university and responsibilities including planning events, conducting campus tours, helping students move into dorms and arranging giveaways.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Issued tickets to customers and collected payment and fees for desired services.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Internship Student
Inclusion International
London, UK
06.2017 - 08.2017
- As a pathway and fulfillment of my undergraduate studies), Activities performed and achievements: Was able to gain insight into the different departments in the organization such as, financial, marketing and communication departments.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Upheld office schedule and calendar to coordinate workflow and meetings.
Charity Retail Volunteer
British Heart Foundation
Glasgow, UK, UK
09.2016 - 02.2017
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Responded to customer questions about products and services.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system and processed sales and returns.
- Prepared products by adding tags and readying pallets for restocking.
- Put new merchandise on shelves and racks in attractive arrangements.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Aviation Diploma - Aviation
Select Aviation College
Drummondville06.2022
Advanced Diploma - Economic and Finance
University of Strathclyde
UK07.2018
University of Strathclyde International Study Centre
Scotland, Glasgow 08.2015
High School Diploma -
High View International School
Tanzania, Zanzibar08.2014
Ordinary Level -
S.O.S International School
Tanzania, Zanzibar01.2010
Skills
- Visual Inspection
- Loading and Unloading
- Situational Awareness
- Computer Skills
- Relationship Building
- First Aid/CPR
- Critical Thinking
- Work Planning and Prioritization
- Employee Training
- Attention to Detail
- Friendly, Positive Attitude
- Aircraft Emergency Reports
- Emergency Situations Management
- Airline Policies
- Safety Demonstrations
Licenses
- Private Pilot License (PPL)
- Commercial Pilot License (CPL)
- Night Rating
- Instrument Rating- Group 1
- Multi-Engine Rating
- Medical License -Class 1
- Radio License
- Multi- Crew Cooperation (MCC)
Hours
- 135.7 hrs Dual Hours Single Engine
- 100 hrs Pilot in Command
- 31.4 hrs Dual Multi-Engine
- Total 267.1 hrs
REFERENCE
Given upon Request
Timeline
Key Holder Supervisor
Steve Madden
01.2024 - Current
Floor Supervisor
Calvin Klein
03.2023 - 01.2024
Sales Associate
Calvin Klein
06.2022 - 11.2022
Welcome Team Member
Strathclyde University
09.2017 - 09.2017
Internship Student
Inclusion International
06.2017 - 08.2017
Charity Retail Volunteer
British Heart Foundation
09.2016 - 02.2017
Aviation Diploma - Aviation
Select Aviation College
Advanced Diploma - Economic and Finance
University of Strathclyde
University of Strathclyde International Study Centre
High School Diploma -
High View International School
Ordinary Level -
S.O.S International School
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