Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZEYAD EL NAGAR

Richmond,BC

Summary

Seeking a Medical Office Assistant or healthcare administrative role within clinics, hospitals, or healthcare organizations where strong patient communication, medical terminology knowledge, and organizational skills can support high-quality patient care.

Detail-oriented and patient-focused Medical Office Assistant (MOA) candidate with strong experience in front-desk operations, documentation accuracy, confidentiality, and high-volume client interaction. Recently completed formal Medical Terminology training, strengthening readiness for clinical and administrative healthcare environments. Proven ability to support patients, maintain accurate records, and contribute to efficient daily clinic operations.

Overview

7
7
years of professional experience

Work History

Field Sales Representative

TELUS
01.2024 - 12.2025
  • Served as first point of contact for clients, demonstrating professionalism and clear communication
  • Accurately collected, verified, and documented personal information
  • Managed high daily workloads while maintaining accuracy and confidentiality
  • Followed strict procedures and compliance standards

Customer Service Representative

Cash Money
06.2023 - 12.2023
  • Handled sensitive personal and financial information with discretion
  • Maintained accurate digital records and documentation
  • Supported clients in a compliance-focused, fast-paced environment

Sales Associate

Polo Ralph Lauren
01.2019 - 01.2023
  • Delivered consistent customer service in high-volume environments
  • Processed POS transactions and ensured documentation accuracy
  • Supported daily operations and team coordination

Education

Medical Terminology and the Human Body: Fundamentals -

MedCerts / Coursera
01.2025

BC Secondary School Graduation -

Richmond, BC

Google IT Support Professional Certificate -

Google Data Analytics Professional Certificate -

Skills

  • Patient Reception
  • Appointment Scheduling
  • Medical Records Management
  • Data Entry
  • EMR Navigation
  • Medical Terminology
  • Confidentiality & Privacy Compliance
  • Microsoft Office
  • Google Workspace
  • Excel
  • Professional Communication
  • Time Management
  • Multitasking
  • Attention to Detail

Timeline

Field Sales Representative

TELUS
01.2024 - 12.2025

Customer Service Representative

Cash Money
06.2023 - 12.2023

Sales Associate

Polo Ralph Lauren
01.2019 - 01.2023

Medical Terminology and the Human Body: Fundamentals -

MedCerts / Coursera

BC Secondary School Graduation -

Google IT Support Professional Certificate -

Google Data Analytics Professional Certificate -

ZEYAD EL NAGAR