Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Garcia

Los Angeles,CA

Summary

Dynamic and results-driven professional with extensive experience at SOFITEL Hotels and Resort, recognized for enhancing team collaboration and service excellence. Proven ability to streamline operations and maintain high guest satisfaction. Skilled in effective problem resolution and time management, ensuring quality standards while leading diverse teams to success.

Overview

15
15
years of professional experience

Work History

Turn Down

Sofitel Luxury Hotels
12.2023 - Current
  • Have a set number of occupied rooms to clean. Removed used towels and replace them with clean ones from the linen closet
  • Wipes down any wet surfaces in the bathroom
  • Fold any clothing left in room and places it in apprpriate spot
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Housekeeping

Sofitel Luxury Hotels
10.2023 - 12.2023
  • Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
  • Coordinated closely with housekeeping staff to ensure timely room preparations before guests'' arrival.
  • Practiced excellent housekeeping to maintain accident-free workplace.
  • Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
  • Assisted housekeeping team in achieving high cleanliness standards for all guest rooms.
  • Managed a diverse team of front desk, housekeeping, and maintenance staff for optimal performance.
  • Maintained a safe working environment through proper housekeeping practices and adherence to safety protocols.
  • Maintained a clean, organized, and well-stocked living space through meticulous housekeeping practices.

Restaurant Manager /Business Owner

Self (Yolly's Carinderia)
01.2018 - 02.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Senior Housekeeper

Hannas Resort
05.2010 - 01.2017
  • Managed a team of junior housekeepers, providing training and guidance to improve performance and maintain quality standards.
  • Streamlined housekeeping processes, resulting in reduced labor costs and increased efficiency.
  • Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.

Education

Bachelor of Science - Accounting

Manuel L. Quezon University
Manila Philippines

Skills

  • Supportive interpersonal skills
  • Effective team collaboration
  • Service excellence
  • Effective problem resolution
  • Effective time management
  • Diligent and trustworthy

Timeline

Turn Down

Sofitel Luxury Hotels
12.2023 - Current

Housekeeping

Sofitel Luxury Hotels
10.2023 - 12.2023

Restaurant Manager /Business Owner

Self (Yolly's Carinderia)
01.2018 - 02.2023

Senior Housekeeper

Hannas Resort
05.2010 - 01.2017

Bachelor of Science - Accounting

Manuel L. Quezon University

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Yolanda Garcia