ZETTA LEWIS
Sacramento
Summary
Client support associate with strong focus on team collaboration and achieving results. Skilled in customer service, problem-solving, and communication. Adaptable and reliable, ensuring seamless support and satisfaction in dynamic environments. Proven ability to handle changing needs with efficiency and professionalism. Track record of maintaining high client satisfaction and fostering positive participant relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cilent Support Associate
First Step Communities
02.2025 - Current
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Developed a deep understanding of company services to effectively address client inquiries or concerns.
- Reduced resolution times by implementing best practices in customer service and workflow management.
- Established rapport with customers through active listening skills, empathizing with their needs, and offering appropriate solutions.
- Strengthened client relationships by maintaining open communication channels and actively seeking feedback.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
(Interim) Lead Direct Support Professional
Youth Rising
09.2024 - 12.2024
- Manage the day-to-day operations of emergency shelter (transitional living program) in the absence of (or with guidance from) the Youth Residential Manager. Supervise the paraprofessional direct care staff, including peer-support personnel. Engage in direct service delivery to the program's participants, many of whom experience challenges related to mental health, adversity, and other system involvement. Demonstrate competency in recovery and ongoing coping skills to build connections with youth and assist in needs identification, solution brainstorming, coordination of care, and self-advocacy. Lead, coach, and encourage professional development of up to ten direct care staff.
Direct Support Professional (DSP)
Youth Rising
03.2024 - 12.2024
- As a Direct Support Staff member at our youth homeless shelter, I played a vital role in providing a safe, supportive, and nurturing environment for homeless youth. I worked directly with the residents, offering support, guidance, and assistance to help them achieve stability and move toward independence. It is a temporary shelter program where I, along with other staff members, work to find the youth residents stable, long-term placements, whether that be at another program, group home, or a legal guardian that can take them into custody. Ensuring the safety and welfare of all participants was a central component of the role, as was modeling appropriate behaviors and helping residents to develop essential life skills.
Direct Care Staff
Klamath Crimson Rose
06.2023 - 11.2024
- Supported troubled youth in the KCR girls' group program by facilitating their rehabilitation and guiding them toward successful community reintegration or alternative programs as needed. Alongside scheduled staff, I helped them with school, daily chores, and recreational activities. I also provided an empathetic ear for any youth who wished to share their thoughts and feelings, offering assistance and guidance to the best of my abilities.
Education
BA - Psychology
Oregon Institute of Technology
Klamath Falls, OR05.2025
AA - Psychology
Klamath Community College
01.2021
High School Diploma - General Studies
Sandy High School
01.2017
Skills
- Problem solving
- Communication
- Creativity
- Strategic thinking
- Crisis Prevention
- Client relationship building
- Strong work ethic
- Client rapport building
- Teamwork
Certification
CPR & First Aid certified.
Timeline
Cilent Support Associate
First Step Communities
02.2025 - Current
(Interim) Lead Direct Support Professional
Youth Rising
09.2024 - 12.2024
Direct Support Professional (DSP)
Youth Rising
03.2024 - 12.2024
Direct Care Staff
Klamath Crimson Rose
06.2023 - 11.2024
AA - Psychology
Klamath Community College
High School Diploma - General Studies
Sandy High School
BA - Psychology
Oregon Institute of Technology
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