Zenova Grossett
Summary
Dynamic professional with a proven track record at Sephora, excelling in sales strategy execution and team mentorship. Leveraging strong empathy and defensive driving skills, I ensured safety and compliance as a Special Needs School Bus Driver. Committed to operational excellence, I consistently exceeded targets while fostering a collaborative work environment.
Overview
19
19
years of professional experience
Work History
Special Needs School Bus Driver
Transco
03.2022 - 06.2025
- Ensured safety and compliance with regulations during daily transportation of special needs students.
- Collaborated with school personnel to develop individualized transportation plans for students.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Communicated effectively with parents regarding schedule changes and student needs.
- Documented incidents and maintained accurate logs of daily activities for reporting purposes.
Store Director
Sephora
07.2011 - 02.2022
- Led store operations, ensuring optimal inventory management and product availability.
- Developed and executed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored team members, fostering a culture of excellence and collaboration.
- Analyzed sales data to identify trends, informing strategic decisions for merchandising and promotions.
- Implemented visual merchandising standards to create an inviting shopping environment that maximizes customer experience.
- Monitored compliance with company policies, enhancing operational efficiency and minimizing loss prevention risks.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
Stock Lead
Disney Store
11.2006 - 03.2011
- Oversaw inventory management processes to ensure accuracy and efficiency in stock levels.
- Trained and mentored team members on best practices for stock handling and organization.
- Implemented improved workflow procedures, enhancing overall operational efficiency.
- Coordinated with suppliers to manage orders and optimize delivery schedules.
Skills
- Strong empathy
- Defensive driving
- Route planning
- Safety consciousness
Languages
ASL
Limited Working
Timeline
Special Needs School Bus Driver
Transco
03.2022 - 06.2025
Store Director
Sephora
07.2011 - 02.2022
Stock Lead
Disney Store
11.2006 - 03.2011
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