Zeno Marganian
Lake Arrowhead,CA
Summary
Dynamic and results-oriented professional with extensive experience at Lake Arrowhead Yacht Club, excelling in customer service and operational management. Proven ability to quickly learn and creatively solve problems, leading to significant improvements in team efficiency and member satisfaction. Recognized for a trustworthy demeanor and strong interpersonal skills, complemented by a solid foundation in technical expertise. Committed to fostering positive relationships and driving operational excellence in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Lake Arrowhead Yacht Club
04.2025 - Current
- Managed a diverse team of professionals ranging in age and experience while fostering a positive work environment with high employee satisfaction.
- Responsible for the hiring, training, supervision, scheduling, and payroll for 30 employees
- Serves as the key Member Services Personnel for around 180 Members/Families
- Organized and filed all documents associated to club operations in an easy accessible manner including incoming mail with up to 75 letters per week
- Managed Board and Committee meetings and relationship as well as provided meeting resources and insite
- Maintained consistent control and command over the day-to-day responsibilities of the club, while still handling new arising situations with tact and creativity, keeping events and timelines on track
Assistant Manager
Lake Arrowhead Yacht Club
07.2024 - 04.2025
- Mentored and trained staff on customer service best practices and club policies.
- Collaborated with management to design engaging member events and activities.
- Analyzed feedback data to identify trends and drive continuous improvement.
- Oversaw daily operations ensuring compliance with quality standards guaranteeing on track timelines of events and projects
- Managed scheduling and resource allocation to optimize team performance during peak- and off- times.
Front of House Staff Member
Lake Arrowhead Yacht Club
05.2019 - 09.2024
- - Worked in several positions, ranging from busser, host, and server, as well as some bartending experience over six seasons of employment. Increasingly gained more roles and responsibilities with each season.
- - Developed and fostered close connections to the entirety of the staff, as well as the club's membership creating meaning business and personal relationships.
Education
Bachelor of Arts - Public Policy
University of California, Riverside
Riverside, CA06.2024
Skills
- Customer Service Minded
- Organized & Detail Oriented
- Great Verbal and Written Communication Proficiency
- Trustworthy & Dependable
- Quick Learning & Creative Thinking
- Well Versed in Private Club Culture & Etiquette
Certification
Certified Club Manager (CCM) - In the process of obtaining CCM through the Club Management Association of America (CMAA). Around 4-5 Years Till Completion.
Timeline
General Manager
Lake Arrowhead Yacht Club
04.2025 - Current
Assistant Manager
Lake Arrowhead Yacht Club
07.2024 - 04.2025
Front of House Staff Member
Lake Arrowhead Yacht Club
05.2019 - 09.2024
Bachelor of Arts - Public Policy
University of California, Riverside