ZENIOYI CHIARIKA
York,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
EASYLINK AGECY INC
09.2023 - Current
- Enhancing customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlining call centre processes for improved efficiency and reduced wait times.
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisting customers in navigating the company website and placing online orders to improve the overall user experience.
- Improving communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences.
- Utilising data analytics tools to monitor performance trends regularly, identify areas for improvement, and implement necessary changes
Managing Director
CHEMITEL NIG ENT
09.2017 - 03.2023
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
Rail Car Loader
EJIRO MOTOR LIMITED
02.2013 - 07.2017
- Increased rail car loading efficiency by implementing a streamlined process for cargo placement and securing.
- Reduced loading errors by conducting thorough inspections of rail cars prior to and after loading procedures.
- Maintained safety standards during loading operations, ensuring proper handling of hazardous materials.
- Collaborated with team members to ensure timely completion of loading tasks, meeting strict departure schedules.
- Optimized space utilization within rail cars by strategically organizing and arranging cargo for transport.
Education
Bachelor Of Engineering - Chemical Engineering
Enugu State University of Science And Technology
ENUGU, NIGERIA08.2005
Skills
- Scheduling
- Paperwork Processing
- Complaint Resolution
- Data Collection
- Technical Support
- Customer Service
- Leadership
- Strategic Thinking
- Communication & Teamwork
- Equipment operation skills
Languages
English
Full Professional
Timeline
Customer Service Representative
EASYLINK AGECY INC
09.2023 - Current
Managing Director
CHEMITEL NIG ENT
09.2017 - 03.2023
Rail Car Loader
EJIRO MOTOR LIMITED
02.2013 - 07.2017
Bachelor Of Engineering - Chemical Engineering
Enugu State University of Science And Technology
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