Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Zenia Horton

Summary

Dynamic professional with a strong focus on enhancing client and guest relationships through effective communication and exceptional customer service. Proven ability to manage multiple tasks while maintaining attention to detail and fostering a welcoming environment. Skilled in organizational strategies that improve client interactions and overall satisfaction.

Overview

32
32
years of professional experience

Work History

Owner

Queens Coast Trading Company
01.2021 - Current
  • Oversees daily operations for a thriving organic, fair trade loose-leaf tea company.
  • Cultivates loyal customer base through personalized service and engaging events.
  • Educates audience about tea's health benefits via social media.
  • Launches new tea blends by collaborating with local businesses and community events.
  • Actively participates in community
  • Delivers exceptional service and high-quality products consistently.
  • Develops and maintains strong relationships with clients, resulting in repeat business and referrals.

Owner

Zen Design
01.1993 - 01.2021
  • Achieved recognition for excellence in kitchen design within competitive market.
  • Designed custom cabinetry to enhance aesthetics while ensuring functionality and ergonomics.
  • Managed projects from inception to completion, overseeing design, sales, installation, and project management.

Creator

The UNDERGROUND
01.2012 - 01.2018
  • Created an unique Downtown Kitchener hub to cultivate collaboration, innovation, and community

Education

Interior Design

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
06-1992

Skills

  • Small business operations
  • Customer relations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Marketing
  • Business launch
  • Product branding
  • Business marketing

Accomplishments

  • Chosen as a House of Friendship " Do Gooder"
  • Nominated for the KW Oktoberfest Women of the Year "Lifetime Achievement Award"
  • Zen Design won the Downtown Kitchener BIA "Community Engagement Award"
  • Zen Design won "Most Outstanding Kitchen" 3 years in a row from the Kitchener Waterloo Home Builders

Languages

English

Timeline

Owner

Queens Coast Trading Company
01.2021 - Current

Creator

The UNDERGROUND
01.2012 - 01.2018

Owner

Zen Design
01.1993 - 01.2021

Interior Design

Conestoga College Institute of Technology And Advanced Learning

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Zenia Horton