Zenaida Perez
Summary
A motivated and detail-oriented Medical Administrative professional with a proven track record in optimizing office operations and delivering excellent patient service. Bilingual, I bring strong communication skills and the ability to work effectively in diverse, fast-paced environments. Adept at handling medical records, scheduling, patient intake, and office management, I am seeking a dynamic healthcare facility where I can leverage my administrative expertise to contribute to operational efficiency and continued career growth.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Henry Mayo Newhall Hospital
06.2021 - Current
- Greet and assist patients with check-in procedures
- Obtain, verify and correct demographic information, on all registrations/pre-admissions
- Verify patient insurance eligibility
- Collect all co-pays and deductibles at the time of registration
- Provided excellent customer service to patients and medical staff.
- Scanned documentation onto patient records
- Complete registrations/pre-admissions with correct Primary Care MD, Admitting MD and Attending MD
- Explain the Medicare Rights forms to patients
- Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed as required
- Understands patient confidentiality and HIPAA rules
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Communication between various departments and staff.
- Answered incoming calls and direct calls to appropriate personnel
- Stayed calm under pressure to and navigated successfully with difficult situations.
Call Center/Receptionist
All Inclusive Medical Center
03.2018 - 06.2021
- Greeting and checking in and out patients, answering phones, collecting patient co-pays and helping them fill-out forms if needed before seeing the doctor and organizing the waiting area
- Respond to incoming calls and provide information and assistance to patients via telephone and in-person
- Operate software to schedule and reschedule medical appointments
- Verify healthcare insurances and inform patients about their medical benefits
- Educate patients about eligibility for low-cost or no-cost programs: Medi-Cal, My Health LA
- Knowledge of medical terminology, billing and Coding ICD-10 and CPT
- Knowledge of HIPAA guidelines and clinic policies for Federally Qualified Health Center (FQHC)
- Obtain patient demographic information and insurance coverage: Medi-Cal, LA Care, Health Net, Molina etc.
- Administer records of approved or denied authorizations for specialty care
Education
High School Diploma -
High School Diploma
Bell Gardens, CACNA
Los Angeles Skills Academy
Santa Fe Spring, CA04-2023
Medical Office Administrative Assistant
Charter College
Lancaster, CA11-2012
Skills
- Data entry, EMR, Pre-admission requests, Fee collection
- Customer service, Registration and admissions, Payment processing
- Knowledge of healthcare systems
- Knowledge of medical terminology
- Knowledge of HMO, PPO, Commercial
- Knowledge of Microsoft Office applications
- Use of basic computer calculator and proficient in operating scanners, copiers and fax machines
- Ability to function effectively as a team player as well as working independently to achieve objectives
- Ability to handle stress
- Ability to manage a heavy caseload in an organized and efficient manner
- Compassionate professional with experience in a fast-paced environment
- Proficiency with computers: Experian, NextBar, E-Clinical Works, Medi-Soft and MS Office applications
- Ten-key touch, type 45 wpm with 98% accuracy
- Fluent in Spanish, Spanish reading and writing
Timeline
Patient Access Representative
Henry Mayo Newhall Hospital
06.2021 - Current
Call Center/Receptionist
All Inclusive Medical Center
03.2018 - 06.2021
High School Diploma -
High School Diploma
CNA
Los Angeles Skills Academy
Medical Office Administrative Assistant
Charter College
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