Zenaiah Marguerite
Montreal,QC
Summary
Dedicated Customer Service Specialist with the ability to prioritize and multi-task in a fast-paced working environment. Proven success as a team player, contributing to both personal and business goals. Recognized for effectively handling escalated customer support issues. Extensive experience in the industry, personable and dedicated customer service representative. Excels as a solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Articulate, enthusiastic, and results-oriented, demonstrating a passion for building relationships, cultivating partnerships, and growing businesses. Highly motivated and always seeking new challenges, possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focuses on providing every customer with a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
WALMART
06.2023 - Current
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
Team Leader
McDonald’s
06.2021 - 11.2024
- Provided coaching and feedback on employee performance, encouraging professional development.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Developed strategies for problem solving and conflict resolution among team members.
- Ensured compliance with all safety regulations in the workplace.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Maintained a positive work environment that promoted collaboration between team members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Cashier
Iga
03.2023 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
Remote Customer Service Representative
IKEA
02.2023 - 04.2023
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Quebec Virtual Academy
Skills
- Complaint resolution
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Attentive and Observant
- Multitasking
- Analytical
- First Aid/CPR
- Customer service
- Problem-solving
- Customer focused
- Decision-making
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Manager
WALMART
06.2023 - Current
Cashier
Iga
03.2023 - 07.2023
Remote Customer Service Representative
IKEA
02.2023 - 04.2023
Team Leader
McDonald’s
06.2021 - 11.2024
Quebec Virtual Academy
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