Hi, I’m
ZENAB AHMAT TIDJANI
Calgary,AB
Summary
Dynamic professional with a proven track record at SATON, adept in problem-solving and customer service. Excelled in enhancing client satisfaction and spearheading training initiatives. Skilled in recordkeeping and persuasive speaking, showcasing a positive attitude and organizational prowess. Achieved seamless operations and positive client outcomes through effective relationship building and critical thinking.
Overview
4
years of professional experience
Work History
SATON
Agents a L’entrepôt
02.2022 - 10.2023
Job overview
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Coordinated appointments to show tenants and buyers prospective homes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Prepared and presented contracts and other legal documents to clients.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Vente De Produit Agricole
Associé De Vente
10.2019 - 09.2021
Job overview
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Chambre De Commerce Ndjamena
Licence from Gestion De L’Entreprise
06.2018
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Organizational Skills
- Relationship Building
- Documenting information
- Customer needs determination
- Service support
- Call Management
- Flexible Schedule
- Information documentation
- Critical Thinking
- Persuasive Speaking
- Recordkeeping proficiency
Languages
French
Full Professional
English
Limited Working
Arabic
Full Professional
Timeline
Agents a L’entrepôt
SATON
02.2022 - 10.2023
Associé De Vente
Vente De Produit Agricole
10.2019 - 09.2021
Chambre De Commerce
Licence from Gestion De L’Entreprise
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