Summary
Overview
Work History
Education
Skills
Timeline
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Zena Howard

San Diego

Summary

Enhanced warehouse efficiency and minimized out-of-stock occurrences through effective product restocking strategies. Committed to workplace safety and delivering exceptional service, consistently boosting customer satisfaction and streamlining operations across departments.

Overview

3
3
years of professional experience

Work History

Stock Associate

Burlingtons
05.2023 - 10.2024
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
  • Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
  • Answered customer questions and provided detailed product information.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Stocked designated items on shelves, end caps and displays.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.

Stock Associate

Ross Dress for Less
08.2021 - 04.2022
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
  • Answered customer questions and provided detailed product information.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Education

Diploma -

Chula Vista High School
Chula Vista, CA
07.2021

Skills

  • Merchandise stocking
  • Workplace safety
  • Customer relationships
  • Product restocking

Timeline

Stock Associate

Burlingtons
05.2023 - 10.2024

Stock Associate

Ross Dress for Less
08.2021 - 04.2022

Diploma -

Chula Vista High School

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Zena Howard