Zena Hafiz
Mississauga,Canada
Summary
Motivated and service-oriented hospitality professional with over two years of hands-on experience in food and beverage, seeking a Server position at RCYC Toronto. Committed to delivering memorable guest experiences through professionalism, attention to detail, and excellent service.
Reliable and energetic server with experience in busy restaurant and hotel environments. Skilled in using Toast POS, handling customer needs, and supervising teams. Smart Serve and First Aid certified. Currently pursuing Hospitality and Tourism Management at George Brown College.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Befikre Indian Kitchen & Bar
Mississauga, Canada
06.2023 - Current
- Delivered outstanding table service and managed customer interactions.
- Used Toast POS for accurate orders and smooth payments.
- Practiced allergy awareness and food safety with every guest.
- Maintained dining cleanliness, and followed safety protocols.
- Handle customer inquiries, resolve complaints, and provide menu recommendations, consistently achieving guest satisfaction.
- Maintain cleanliness and organization of dining areas, ensuring compliance with health and safety regulations.
- Assist with the training and onboarding of new servers, contributing to team development.
Housekeeping Supervisor
Days Inn Toronto Mississauga
Toronto Mississauga, Canada
02.2025 - Current
- Oversee daily housekeeping operations, ensuring guest rooms and public areas are cleaned according to brand standards.
- Supervise a team of housekeeping staff, ensuring all rooms are completed efficiently, and that quality standards are maintained.
- Manage linen inventory, and monitor supplies to ensure no shortages or excess stock, improving inventory control.
- Handle guest inquiries and concerns, providing immediate solutions, and ensuring a pleasant stay for guests.
- Assist with staff training and development, promoting teamwork, motivation, and adherence to hotel procedures.
- Ensure compliance with all health and safety regulations, including proper handling of chemicals, and cleaning tools.
Education
Diploma - Hospitality and Tourism Management
George Brown College
Toronto, ON04.2025
Skills
- Guest Service and Communication
- Food Safety and Allergy Awareness
- Toast POS System
- Time Management and Multitasking
- Inventory handling
- Conflict Resolution and Teamwork
- Attention to detail
Certification
- Smart Serve Certified
- Standard First Aid & CPR Certified
References
Tanvir Gill (server at RCYC)
Timeline
Housekeeping Supervisor
Days Inn Toronto Mississauga
02.2025 - Current
Server
Befikre Indian Kitchen & Bar
06.2023 - Current
Diploma - Hospitality and Tourism Management
George Brown College
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