Zena Bowman
Wendover,ON
Summary
Friendly, reliable and customer focus, professional with experience in retail grocery in food service strong background and customer service cash handling and working efficiently as fast paced environment is known for a positive attitude, strong communication skills, and creating welcoming customer experience.
Overview
8
8
years of professional experience
Work History
Nanny/Private Childcare Provider
Private Family
Winchester
10.2024 - 01.2026
- Supervised daily activities and provided a safe environment for children.
- Organized educational and recreational activities to promote learning and development.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Assisted with homework and supported academic growth in various subjects.
- Communicated regularly with parents about children's progress and daily experiences.
- Managed schedules, including playdates, appointments, and extracurricular activities.
- Implemented behavior management techniques to encourage positive interactions among children.
- Coordinated transportation for activities, ensuring safety during travel arrangements.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Transported children to school, extracurricular activities, and appointments when needed.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
Director Approval Early Childhood Educator
Happy Face Nursery School
Winchester
02.2021 - 10.2024
- Developed and implemented educational programs for early childhood development.
- Led staff training sessions to enhance teaching methods and classroom management.
- Collaborated with parents to address children's needs and progress.
- Managed daily operations and ensured compliance with health and safety standards.
- Fostered a positive learning environment through effective communication and support.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed engaging lesson plans to foster children's cognitive and social development.
- Implemented age-appropriate activities to enhance motor skills and creativity.
- Collaborated with parents to support children's learning and address concerns.
- Maintained a safe and nurturing classroom environment for all children.
- Assessed children's progress through observations and developmental checklists.
- Organized group activities that promoted teamwork and communication skills.
- Mentored new educators on classroom management and teaching strategies.
- Coordinated family events to strengthen community engagement within the program.
- Provided a safe and stimulating learning environment for young children.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
Server
Mary’s Restaurant
Winchester , ON
05.2021 - 08.2024
- Provided exceptional customer service to enhance dining experiences.
- Managed table assignments and ensured timely food delivery.
- Assisted in training new staff on restaurant procedures.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to communicate special requests effectively.
- Handled cash transactions and processed payments accurately.
- Recommended menu items based on customer preferences and dietary needs.
- Addressed customer complaints professionally to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
Grocery Store Manager
Mike Deans
Chesterville, Ontario
03.2018 - 05.2021
- Managed daily operations to ensure efficient store functionality.
- Handled inventory management and restocking procedures diligently.
- Ensured compliance with health and safety regulations consistently.
- Implemented customer service strategies to enhance shopper experience.
- Resolved customer complaints in an efficient manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established procedures for opening and closing the store, handling cash, and stocking shelves.
- Ensured a safe working environment by implementing safety protocols.
Education
High School Diploma -
North Dundas District Highschool
Winchester, ON06-2022
Skills
- Customer service
- Table management
- Cash handling
- Time management
- Conflict resolution
- Adaptability to feedback
- Team collaboration
- Effective communication
- Attention to detail
- Creative problem solving
- Guest engagement
- Multitasking and organization
- Effective customer upselling
- Lesson planning
- Child development
- Classroom management
- Educational programming
- Safety compliance
- Parent communication
- Team leadership
- Staff training
- Behavior management
- Valid Vulnerable Sector Check
- CPR and First Aid certified
- Smart Serve Certified
Languages
French
Professional
References
References available upon request.
Timeline
Nanny/Private Childcare Provider
Private Family
10.2024 - 01.2026
Server
Mary’s Restaurant
05.2021 - 08.2024
Director Approval Early Childhood Educator
Happy Face Nursery School
02.2021 - 10.2024
Grocery Store Manager
Mike Deans
03.2018 - 05.2021
High School Diploma -
North Dundas District Highschool