Zena Alsamman
Toronto,Canada
Summary
Resourceful and highly organized professional with hands-on experience in public administration, customer engagement, and community service. Adept at supporting diverse populations, managing operations, and delivering excellent service in both municipal and corporate settings. Driven by a passion for inclusive leadership, equity, and problem-solving across high-pressure environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Scarborough Southwest City Council
Toronto, Canada
10.2024 - Current
- Provide support to elected officials with scheduling, constituent relations, and documentation
- Coordinate public meetings and manage communication between residents and government services
- Promote diversity and inclusion through outreach partnerships with local organizations
Floor Manager
Psycho Bunny
Mississauga, Canada
12.2023 - 07.2024
- Led team of retail associates, streamlining operations and improving daily workflows
- Maintained high customer service standards while driving consistent sales growth
- Handled inventory, scheduling, hiring, and training
Sales Rep & Social Media Manager
LA Fitness
Scarborough, Canada
01.2023 - 12.2023
- Drove new membership sign-ups through personalized consultations
- Produced engaging digital content for community outreach and brand promotion
- Maintained front desk operations and database accuracy
Key Holder
Pandora
Scarborough Town Centre, Canada
01.2022 - 12.2023
- Exceeded sales goals with expert product recommendations and visual merchandising
- Oversaw store opening/closing duties, trained staff, and handled escalated service issues
Volunteer
Arab Community Center
Scarborough, Canada
01.2019 - 01.2023
- Supported immigrants and refugees in adjusting to new social systems
- Taught English, reviewed documentation, and connected clients with services
- Helped foster confidence and independence in newcomer families
Education
B.A. - Political Science
York University
Toronto, ON04-2025
Skills
- Administrative Support
- Policy Compliance
- Community Outreach
- Client Relations
- Event Planning
- Volunteer Coordination
- Microsoft Office
- Data Entry Systems
- Public Communication
- Team Leadership
- Social Media
- Content Creation
- Policy analysis
- Constituent relations
- Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Arabic
Native language
Timeline
Administrative Assistant
Scarborough Southwest City Council
10.2024 - Current
Floor Manager
Psycho Bunny
12.2023 - 07.2024
Sales Rep & Social Media Manager
LA Fitness
01.2023 - 12.2023
Key Holder
Pandora
01.2022 - 12.2023
Volunteer
Arab Community Center
01.2019 - 01.2023
B.A. - Political Science
York University
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