Zena Al Khayyoon

- Proficient in designing test cases, executing manual unit testing, and regression testing to ensure software quality and functionality.

- Experienced in creating and managing defects using Jira and Excel.

- Proficient in conducting automation tests and closely tracking - defects for prompt resolution by using jira, aiming to enhance software performance.

- Demonstrated ability to create automation test scripts for various features, enhancing testing efficiency and accuracy.

- Supported the sales team by managing administrative tasks and maintaining accurate records of quotes and orders.

- Maintained and updated various databases including client information, rental records, and inventory data, ensuring accuracy and completeness.

- Managed scheduling of technicians using Jobber software to fulfill client maintenance needs promptly and effectively.

- Conducted initial client intake and assessed service requirements, facilitating streamlined service delivery.

- Resolved urgent customer inquiries promptly and effectively, ensuring high levels of customer satisfaction.

- Thrived in a fast-paced environment with frequent public interaction, demonstrating strong organizational and communication skills.

- Provided remote assistance to students, addressing inquiries related to settling abroad.

- Monitored and oversaw students' academic advancement under scholarship programs across the UK, US, and Australia.

- Generated comprehensive reports and coordinated with multiple universities to ensure ongoing support and follow-up.

- Managed orientation programs, facilitating the provision of travel documents and essential information to ensure students' safe and successful transition to studying abroad.

- Facilitated coordination of call control, signaling, and mobility management within the Network Switch Subsystem department.

- Compiled and organized reports for submission to the Supervisor, ensuring timely and accurate documentation.

- Oversaw site monitoring and facilitated call maintenance swaps to uphold operational efficiency.

- Provided support to multiple departments in maintaining mobile signal integrity and functionality.