Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Zen Ilagan

Summary

Passionate leader and team player with office setting experience and excellent customer service.

Overview

5
5
years of professional experience

Work History

Admin Assistant

Maxwell Polaris
07.2023 - 10.2023
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.

Lead Game Facilitator

Activate
08.2022 - 07.2023
  • Lead Game Facilitator in charge of instructing new players in game room as well as giving them tips and tricks to beat levels
  • Maintained game equipment, tech, and hardware including troubleshooting and performing routine maintenance tasks.
  • Conducted regular inventory checks, managing stock levels and placing orders when needed.
  • Enhanced customer experience by ensuring clean and safe gaming environment.

Cashier

SportChek
06.2021 - 08.2022
  • Assisted customers with inquiries and provided exceptional service
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses

Crew

Blaze Pizza
06.2018 - 11.2019
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality fast food items
  • Maintained a clean and organized workspace, contributing to a positive and safe work environment
  • Assisted in training new hires on proper cooking techniques, equipment usage, and safety protocols, fostering team cohesion

Education

Diploma - Architectural Technology

NAIT (Northern Alberta Institute of Technology)
Edmonton, AB
06.2026

Diploma - Software Development

ABM College
Calgary, AB
08.2023

Skills

  • AutoCAD
  • Revit
  • SketchUp
  • Adobe Illustrator, Photoshop, InDesign
  • UX/UI Design
  • HTML & CSS
  • JavaScript
  • SQL
  • PHP
  • Microsoft 365

Volunteer Experience

  • Habitat for Humanity Edmonton, Built door and window frames, and assisted with cutting wood and bringing materials, and helped measured studs and frames
  • Center for Autism Services Alberta, Involved in taking care and chaperoning children with autism, and helped after hours
  • St. Hilda Jr. High, Assistant Coach, Assisted my old Coach and my old volleyball team, mentored players, and assisted with statistics for after game results

Timeline

Admin Assistant

Maxwell Polaris
07.2023 - 10.2023

Lead Game Facilitator

Activate
08.2022 - 07.2023

Cashier

SportChek
06.2021 - 08.2022

Crew

Blaze Pizza
06.2018 - 11.2019

Diploma - Architectural Technology

NAIT (Northern Alberta Institute of Technology)

Diploma - Software Development

ABM College

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Zen Ilagan