Zemzem Mohamed
Toronto
Summary
Experienced in managing flagship store operations to ensure smooth daily activities, utilizing leadership and team-building skills to drive performance and increase customer loyalty. Proven track record of effective inventory control and staff development. Results-driven retail management professional determined to exceed company sales goals by leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote and drive sales. Proficient sales professional with valuable experience in driving sales and improving customer engagement through strong team collaboration and achieving results.
Skilled in sales techniques and adaptable to changing market needs.
Demonstrated track record of fostering client relationships and efficiently achieving sales targets.
Overview
13
13
years of professional experience
Work History
Flagship Store Manager
Mango- Fox Group Canada
07.2024 - Current
- Collaborated closely with corporate teams to align store goals with company-wide objectives resulting in seamless execution of initiatives.
- Optimized store layout for maximum customer engagement and product visibility.
- Developed a strong team culture through effective communication, training, and performance evaluations.
- Enhanced brand image by consistently maintaining high standards of visual merchandising and store cleanliness.
- Boosted employee retention rates through effective motivation, recognition, and development programs.
- Managed financials with precision, ensuring accurate forecasting, budgeting, and expense control measures were in place.
- Improved customer satisfaction scores with attentive service and prompt resolution of concerns.
- Achieved sales targets consistently by monitoring KPIs closely and taking corrective action as needed.
- Introduced data-driven decision-making practices leading to better-informed choices regarding inventory management and promotional activities.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Approved regular payroll submissions for employees.
Store Manager
Mango-Fox Group Canada
04.2024 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed sales pipeline and forecast revenue by following sales process and managing opportunities.
- Boosted sales performance by implementing effective sales strategies and training programs for the team.
- Increased sales revenue by developing and implementing strategic sales plans tailored to regional markets.
Assistant Store Manager
Mango Fox Group Canada
09.2023 - 04.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Shift Leader
Mango-Fox Group Canada
03.2023 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
Department Manager
Zara Canada
09.2021 - 09.2022
- Monitored market trends and took actions to meet customer demands.
- Day to day sales data entry.
- Develop sales and set long- and short-term sales strategies to achieve sales and profit goals.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves.
- Analyzed department performance and defined actions required to achieve business objectives.
- Recruited, trained, developed, and coached employees and other store personnel.
- Accountable for scheduling, payroll, expenses, and staffing.
- Handled escalated customer issues, driving customer satisfaction and repeat business.
Visual Merchandiser
Zara
03.2019 - 09.2021
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Conducted weekly analysis of sales data to adjust displays for maximizing product exposure and sales potential.
Sales Associate
Zara
09.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Monitored employee and customer interactions to assess quality of service.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
Customer Service Manager
E-commerce
06.2012 - 05.2016
- Managed customer service staff by communicating expectations and monitoring and analyzing results.
- Redesigned processes and analyzed and monitored results, improving customer service quality.
- Maintained customer satisfaction by gathering actionable insights and offering solutions.
- Followed up with customers to drive satisfaction and gain service feedback.
- Minimized staff turnover through appropriate selection, orientation, and training.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
14 high school
07.2010
Skills
- Training and Development
- Strong communication skills
- Customer Service
- Problem solving
- Performance Tracking and Evaluation
- Data Driven Decision Making
- Customer relations
- Goals and performance
- Attention to detail
- Critical thinking
- Friendly, positive attitude
LANGUAGES
Arabic - Fluent
English - Advanced
Timeline
Flagship Store Manager
Mango- Fox Group Canada
07.2024 - Current
Store Manager
Mango-Fox Group Canada
04.2024 - 07.2024
Assistant Store Manager
Mango Fox Group Canada
09.2023 - 04.2024
Shift Leader
Mango-Fox Group Canada
03.2023 - 09.2023
Department Manager
Zara Canada
09.2021 - 09.2022
Visual Merchandiser
Zara
03.2019 - 09.2021
Sales Associate
Zara
09.2018 - 03.2019
Customer Service Manager
E-commerce
06.2012 - 05.2016
High School Diploma -
14 high school
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