Zeming Zhao
Calgary,Canada
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Barista Trainer
STARBUCKS COFFEE COMPANY
09.2020 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Supervisor
Lucky Day Food Inc
12.2022 - 08.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Financial Analyst
Acre Real Estate Group LLC
04.2019 - 12.2019
- Developed financial models to assess potential investments and identify potential risks.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Researched macroeconomic, industry and company-specific data to inform investment decisions.
- Evaluated performance of existing investments and adjusted accordingly.
Education
MBA -
Cape Breton University, Shannon School of Business
Sydney, NS05-2022
BBA - Accounting
Temple University, Fox School of Business
Philadelphia, PA12.2018
Skills
- Verbal and Written Communication
- Adaptability
- Organization
- Problem Solving
- Time Management
- Quick Learner
- Microsoft Office Software
- Leadership experience
- Sales proficiency
- General ledger and accounting
Languages
Chinese
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Lucky Day Food Inc
12.2022 - 08.2024
Barista Trainer
STARBUCKS COFFEE COMPANY
09.2020 - Current
Financial Analyst
Acre Real Estate Group LLC
04.2019 - 12.2019
MBA -
Cape Breton University, Shannon School of Business
BBA - Accounting
Temple University, Fox School of Business
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