Zeltzin Manuela Perez Manon
Vancouver,BC
Summary
A dedicated and friendly professional with a passion for delivering exceptional customer service in fast-paced environments. Eager to learn and work as a barista, with a strong foundation in managing customer inquiries, processing orders, and ensuring a positive experience for each guest. Known for creating a welcoming atmosphere, multitasking effectively, and maintaining a clean and organized workspace. Committed to teamwork and always ready to contribute to the team's success while fostering a memorable customer experience.
Overview
7
7
years of professional experience
Work History
Concrete Finisher
Get Sharp Cconstruction
Vancouver, British Columbia
05.2023 - Current
- Inspected work sites to ensure that all safety protocols were followed.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
Hostess Trainer
Monarca Mexican Cuisine
Vancouver, British Columbia
01.2023 - 04.2023
- Helped service staff handle demand by distributing food and beverages.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Greeted customers and escorted them to their tables.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Received and recorded patrons' dining reservations.
Restaurant Hostess
Cactus Club
Vancouver, British Columbia
01.2023 - 04.2023
- Helped service staff handle demand by distributing food and beverages.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Childcare Assistant
Kinder Las Rosas
Irapuato, Guanajuato, Mexico.
08.2019 - 07.2021
- Developed and implemented lesson plans and activities for children of various ages.
- Established and maintained safe play environment for children.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Responded promptly to incidents or emergencies according to established protocols.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Introduced learning activities and imaginative play to teach children to explore.
Call Center Representative
TELCEL
Irapuato, Guanajuato, Mexico
02.2018 - 12.2018
- Identified opportunities to upsell additional products or services when appropriate.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Navigated through computer systems to review information and respond appropriately to callers.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Led on- and off-site customer support teams across multiple time zones.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Colegio Irapuatense
Irapuato, Guanajuato 07-2019
Associate of Arts - Psychobiology
Langara College
Vancouver, BCSkills
- Inventory management
- Multitasking
- Computer skills
- Organization skills
- Communication skills
- Conflict resolution
- Teamwork
- Professionalism
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Concrete Finisher
Get Sharp Cconstruction
05.2023 - Current
Hostess Trainer
Monarca Mexican Cuisine
01.2023 - 04.2023
Restaurant Hostess
Cactus Club
01.2023 - 04.2023
Childcare Assistant
Kinder Las Rosas
08.2019 - 07.2021
Call Center Representative
TELCEL
02.2018 - 12.2018
High School Diploma -
Colegio Irapuatense
Associate of Arts - Psychobiology
Langara College
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