Zelmar Apolinario
Calgary,Alberta
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Calgary Mats. Skilled in time management and relationship building, demonstrated through punctual deliveries and fostering client trust. Achieved a commendable driving record, contributing to a positive company reputation. Excelled in adapting to diverse work environments, from driving to facilities maintenance and customer service.
Professional with extensive experience in facilities maintenance. Strong focus on team collaboration and achieving results. Reliable with flexibility to adapt to changing needs. Skilled in preventive maintenance, troubleshooting, and repair of building systems. Known for effective problem-solving and communication skills.
Overview
6
6
years of professional experience
Work History
Driver
Calgary Mats
03.2021 - Current
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Facilities Maintenance Assistant
AgeCare Midnapore
10.2020 - 09.2022
- Enhanced workplace safety through routine inspections and addressing potential hazards promptly.
- Optimized facility operations, coordinating with various departments for maintenance scheduling and prioritization.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Conducted minor plumbing repairs like fixing leaks or unclogging drains reducing water wastage.
- Maintained a comprehensive database of maintenance tasks, tracking progress and creating necessary reports for management review.
- Streamlined work order processes, improving communication between departments for faster resolution times.
- Demonstrated expertise in handling various tools and equipment required for facilities maintenance tasks efficiently.
- Improved facility efficiency by conducting regular preventive maintenance on equipment and systems.
Coffee Shop Worker
Tim Hortons
07.2018 - 03.2020
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
- Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
- Adapted quickly to new software systems and technologies introduced by the company, ensuring seamless integration into daily operations.
- Received recognition for exceptional customer service skills, contributing to an overall increase in positive online reviews for the coffee shop.
- Participated in regular meetings with other team members to discuss areas of improvement or identify potential opportunities for growth.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
Education
Graphic Design
Cdi College
100-403 33 St NE Calgary AB T2A 1X5 Canada02.2020
Diploma -
St.marys Highschool
111 18 Ave SW Calgary AB T2S 0B8 Canada06.2018
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Relationship building
- Heavy lifting
- Attention to detail
- Friendly and outgoing
- Physical stamina
- Patience and tact
- Confidentiality
- Daily logging
Languages
English
Professional Working
Timeline
Driver
Calgary Mats
03.2021 - Current
Facilities Maintenance Assistant
AgeCare Midnapore
10.2020 - 09.2022
Coffee Shop Worker
Tim Hortons
07.2018 - 03.2020
Graphic Design
Cdi College
Diploma -
St.marys Highschool
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