ZELLIE BRIDE
Mississauga,ON
Summary
Dedicated and customer-focused professional with a proven track record in customer advocacy and call center supervision. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Customer Advocate
Owl Practice
2021.12 - 2023.07
- Conducted personalized demonstrations of Owl Practice's software to prospective customers, effectively showcasing key features and benefits.
- Provided exceptional support to both new and existing customers through various channels, including email, Zoom, and phone calls.
- Proactively investigated and logged bug reports, collaborating with the development team to enhance software functionality and ensure a seamless user experience.
- Meticulously managed customer records, ensuring accuracy and completeness, contributing to improved data integrity and customer relationship management.
Call Centre Supervisor
Alumni Call Centre
2019.09 - 2021.03
- Led a team of student callers in responding to questions and concerns from University of Guelph Alumni, demonstrating strong leadership and communication skills.
- Confirmed donation information.
- Conducted ongoing evaluations and provided constructive feedback to student callers, fostering a positive and productive work environment that resulted in improved performance metrics.
- Managed and responded to emails from student callers and other stakeholders, ensuring timely and accurate communication.
Cashier
The Apple Market
2018.05 - 2019.08
- Processed customer transactions efficiently, ensuring accuracy in financial transactions and providing excellent customer service.
- Assisted in maintaining grocery stock, contributing to a well-organized and fully stocked store environment.
Receptionist
KimFit Yoga & Bootcamp
2019.05 - 2019.08
- Welcomed and signed in members using MindBody software, ensuring a smooth and efficient check-in process for clients.
- Processed client transactions.
- Maintained cleanliness and organization around the studio, creating a welcoming and professional environment for members.
Call Centre Representative
Alumni Call Centre
2018.01 - 2019.04
- Made outbound calls to University of Guelph's alumni and parents, providing updates and soliciting donations, consistently meeting or exceeding fundraising targets.
- Built rapport with alumni through engaging conversations, contributing to a positive perception of the university and increased likelihood of financial support.
Receptionist
Alumni Affairs & Development
2018.10 - 2018.11
- Provided temporary receptionist coverage at University of Guelph's Alumni House while the main receptionist was away on leave.
- Managed various tasks, including answering phone calls, responding to emails, inputting data, greeting guests, and organizing mail.
Hostess
Turtle Jacks Clarkson
2016.01 - 2017.08
- Greeted guests and managed seating arrangements in accordance with a seating plan, ensuring a positive and efficient dining experience.
- Accommodated customer requests and inquiries, contributing to overall customer satisfaction.
Education
Bachelor of Arts - Psychology Major, Family And Child Studies Minor
University of Guelph
05.2021
Regional Arts Program: Vocal Major -
Cawthra Park Secondary School
Mississauga, ON06.2017
Skills
- Strong verbal and written communication skills demonstrated through customer support, team management, and effective collaboration with cross-functional teams
- Ability to analyze and solve problems efficiently and effectively
- High level of attention to detail demonstrated through tasks such as customer record management, data input, and transaction processing, ensuring accuracy and reliability
References
References available upon request.
Timeline
Customer Advocate
Owl Practice
2021.12 - 2023.07
Call Centre Supervisor
Alumni Call Centre
2019.09 - 2021.03
Receptionist
KimFit Yoga & Bootcamp
2019.05 - 2019.08
Receptionist
Alumni Affairs & Development
2018.10 - 2018.11
Cashier
The Apple Market
2018.05 - 2019.08
Call Centre Representative
Alumni Call Centre
2018.01 - 2019.04
Hostess
Turtle Jacks Clarkson
2016.01 - 2017.08
Bachelor of Arts - Psychology Major, Family And Child Studies Minor
University of Guelph
Regional Arts Program: Vocal Major -
Cawthra Park Secondary School